Forum Discussion

anqi's avatar
anqi
New member | Level 1
2 years ago

My backup files are gone after my admin deleted my Dropbox account. How can I restore everything?

I have seen loads of people having these kinds of issues with Dropbox since 3 years ago.  Unfortunately this issue remained unsolved by dropbox until today. What happened was I joined our company...
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anqi's avatar
anqi
New member | Level 1
2 years ago

I have the admin’s account now but I don’t see any options for restoring.

I know my files are transferred to the admins account. But now that I lost my own computer backup path, I can’t download them from Dropbox directly (as is too big) or restore some of my backup files from my hard disk (as the file path is disturbed)

The support team transferred me to multiple staffs with limited help provided. It took forever to hear from them also. Is there any one who can help please??

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for all the added info anqi!

Would you mind sharing your Support ticket number with me here, in order to check the troubleshooting steps you've already tried with them, and check its progress? 

  • anqi's avatar
    anqi
    New member | Level 1
    2 years ago

    ticket: 24558209

    They just sent an email to the admins email address on instructions of restoring my account.

    I doubt if they understand the whole situation here

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for sending over your ticket number. I can see the case has been assigned to our advanced team, so I’d definitely recommend sticking with them. I’ve left another internal message, so that they can check out your latest email as soon as possible.

      • anqi's avatar
        anqi
        New member | Level 1
        2 years ago

        The advanced team isn't helping at all.

        The current situation is that the deletion of my account makes it impossible to restore all the backed-up files I have cuz the file path is disturbed.

        I don't understand why there's no one understands the whole situation here.

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