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Awais 's avatar
Awais
Explorer | Level 4
6 months ago

My colleague and I can no longer see our shared files. Can we recover them?

Hello, I had a which was shared and all of sudden me and my collegue cannot see it and no files are to be seen and its not even in the deleted folder.  please assist i need it to be recovered...
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Awais 's avatar
Awais
Explorer | Level 4
6 months ago

Nancy​ , Thanks for the instant reply.

Me and my collegue we both cant see the folder and files in it. In simple words it just vanished. 

I tried seeing the activity, recently deleted folder, shared tab and delete history but still got nothing :( 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Thanks for updating me too, Awais! Which Dropbox platform were you previously using to access this folder (www.dropbox.com, the desktop app, or the mobile app)?  

If you use the search bar on www.dropbox.com to search for the folder, or the files within, do you get any results? Feel free to send me a screenshot of what you see.

  • Awais 's avatar
    Awais
    Explorer | Level 4
    6 months ago

    Nancy​  I have been using both desktop app and dropbox.com (to check if files are loaded). Unfortunately I tried to search and still cant find anything

    in addition is there any helpline that I can call and explain the situation. I cant afford to loose that folder please

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      6 months ago
      Awais wrote:

      have been using both desktop app and dropbox.com (to check if files are loaded). Unfortunately I tried to search and still cant find anything

      Is there anybody else in the share? Have you asked them if it is still around?

      • Awais 's avatar
        Awais
        Explorer | Level 4
        6 months ago

        Mark​ it was shared between me and my collegue but he cant find it either.

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