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Awais 's avatar
Awais
Explorer | Level 4
6 months ago

My colleague and I can no longer see our shared files. Can we recover them?

Hello, I had a which was shared and all of sudden me and my collegue cannot see it and no files are to be seen and its not even in the deleted folder.  please assist i need it to be recovered...
File access
restore
Shared Folders
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Thanks for updating me too, Awais! Which Dropbox platform were you previously using to access this folder (www.dropbox.com, the desktop app, or the mobile app)?  

If you use the search bar on www.dropbox.com to search for the folder, or the files within, do you get any results? Feel free to send me a screenshot of what you see.

Awais 's avatar
Awais
Explorer | Level 4
6 months ago

Nancy​  I have been using both desktop app and dropbox.com (to check if files are loaded). Unfortunately I tried to search and still cant find anything

in addition is there any helpline that I can call and explain the situation. I cant afford to loose that folder please

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    6 months ago
    Awais wrote:

    have been using both desktop app and dropbox.com (to check if files are loaded). Unfortunately I tried to search and still cant find anything

    Is there anybody else in the share? Have you asked them if it is still around?

    • Awais 's avatar
      Awais
      Explorer | Level 4
      6 months ago

      Mark​ it was shared between me and my collegue but he cant find it either.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 months ago

        Awais, regarding your previous request, phone support is currently available to paid Dropbox teams.

        Out of curiosity though, can you check your Dropbox email address (including your spam folder) and let me know if you got any emails from Dropbox there? If your folder was deleted for some reason, then it’s quite possible you’ve received an email notification about it.

        Let me know, if you can find something this way.

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