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Forum Discussion

Awais 's avatar
Awais
Explorer | Level 4
6 months ago

My colleague and I can no longer see our shared files. Can we recover them?

Hello, I had a which was shared and all of sudden me and my collegue cannot see it and no files are to be seen and its not even in the deleted folder.  please assist i need it to be recovered...
File access
restore
Shared Folders
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Thanks for the screenshot, I appreciate it. 

If the folder was to be permanently deleted on the 06/13, I’m afraid there’s not much that can be done after this point. 

However, in case you have a device that hasn’t synced to Dropbox, it may be possible to recover it this way. Otherwise, you can also get in touch with a member of the Dropbox team that owned the folder, in case they have a copy of it.

  • Awais 's avatar
    Awais
    Explorer | Level 4
    6 months ago

    Hi Nancy​ 

    I was able to access the folder till 16th June 2025. Unfortunately this email was in spam and I was on leave and have limited access to my emails. Please can you check for some solution as this folder is really important for my job. Loosing it can cost a lot to me. 

    How can I get in touch with a member of dropbox team that owned a copy ??

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      Hey Awais ​!

      I suggest going through any old emails that you have received, in order to see if you can locate the shared folder invitation that way.

      Alternatively, if you recall any of the members of this shared folder, you might want to reach out to them. 

      • Awais 's avatar
        Awais
        Explorer | Level 4
        6 months ago

        Hi Megan​ 

        I have tried everything form my end and nothing is working my way. Please if the team can get in touch with me via call so I can explain the importance and urgency of that folder. It will cost me my job please. 

        I am truly counting on your support

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