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Carlie_CommonState's avatar
Carlie_CommonState
Explorer | Level 4
2 years ago
Solved

My computer backup files went missing after our Business team account was closed

As per support ticket #23762350 (opened 19 May, no answer for 3 weeks), my MacBook Pro desktop, documents and downloads folders were wiped and made inaccessible when my employer moved to close our bu...
dropbox business
restore
  • Nancy's avatar
    Nancy
    2 years ago

    I’m really happy to hear this, Carlie_CommonState, and that we were even a bit of help in this situation!

     

    For anything else, don’t hesitate to give us a nudge.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Out of curiosity, what do you see exactly if you try to log in to your Dropbox account again? Can you send me a screenshot perhaps, while hiding your email address?

Carlie_CommonState's avatar
Carlie_CommonState
Explorer | Level 4
2 years ago

Depending on whether I try signing out/in or adding a team account or signing in via Google, I get 'invalid email or password' or 'we couldn't find a Dropbox account matching that email'. I assume because mine was a sub-profile of my company's account. The app now defaults to signing me into my personal account.

Thanks for your advice,

C

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info! I’ve attached all of the details you’ve shared with me here in your convo with our support, so they should also be able to access them. 

     

    If you have anything else that may be relevant to the case, feel free to mention it in your ticket as it may help our team investigate further, as well.

    • Carlie_CommonState's avatar
      Carlie_CommonState
      Explorer | Level 4
      2 years ago

      Thanks Nancy, appreciate the swift response.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        No problem at all!

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