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Carlie_CommonState's avatar
Carlie_CommonState
Explorer | Level 4
1 year ago
Solved

My computer backup files went missing after our Business team account was closed

As per support ticket #23762350 (opened 19 May, no answer for 3 weeks), my MacBook Pro desktop, documents and downloads folders were wiped and made inaccessible when my employer moved to close our bu...
dropbox business
restore
  • Nancy's avatar
    Nancy
    1 year ago

    I’m really happy to hear this, Carlie_CommonState, and that we were even a bit of help in this situation!

     

    For anything else, don’t hesitate to give us a nudge.

Carlie_CommonState's avatar
Carlie_CommonState
Explorer | Level 4
1 year ago

Depending on whether I try signing out/in or adding a team account or signing in via Google, I get 'invalid email or password' or 'we couldn't find a Dropbox account matching that email'. I assume because mine was a sub-profile of my company's account. The app now defaults to signing me into my personal account.

Thanks for your advice,

C

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for the info! I’ve attached all of the details you’ve shared with me here in your convo with our support, so they should also be able to access them. 

 

If you have anything else that may be relevant to the case, feel free to mention it in your ticket as it may help our team investigate further, as well.

  • Carlie_CommonState's avatar
    Carlie_CommonState
    Explorer | Level 4
    1 year ago

    Thanks Nancy, appreciate the swift response.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      No problem at all!

      • Carlie_CommonState's avatar
        Carlie_CommonState
        Explorer | Level 4
        1 year ago

        Hi Nancy, any tips on getting an answer from Support Desk? I followed up my previous email, following on from your internal prompt, but still no response since 28 May (when 'engineering were investigating the issue'). Business account service can't be that slow, can it??

        Thanks,

        C

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