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Carlie_CommonState's avatar
Carlie_CommonState
Explorer | Level 4
2 years ago
Solved

My computer backup files went missing after our Business team account was closed

As per support ticket #23762350 (opened 19 May, no answer for 3 weeks), my MacBook Pro desktop, documents and downloads folders were wiped and made inaccessible when my employer moved to close our bu...
dropbox business
restore
  • Nancy's avatar
    Nancy
    2 years ago

    I’m really happy to hear this, Carlie_CommonState, and that we were even a bit of help in this situation!

     

    For anything else, don’t hesitate to give us a nudge.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the info! I’ve attached all of the details you’ve shared with me here in your convo with our support, so they should also be able to access them. 

 

If you have anything else that may be relevant to the case, feel free to mention it in your ticket as it may help our team investigate further, as well.

Carlie_CommonState's avatar
Carlie_CommonState
Explorer | Level 4
2 years ago

Thanks Nancy, appreciate the swift response.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No problem at all!

    • Carlie_CommonState's avatar
      Carlie_CommonState
      Explorer | Level 4
      2 years ago

      Hi Nancy, any tips on getting an answer from Support Desk? I followed up my previous email, following on from your internal prompt, but still no response since 28 May (when 'engineering were investigating the issue'). Business account service can't be that slow, can it??

      Thanks,

      C

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Carlie_CommonState, thanks for the nudge here.

         

        Unfortunately, there are no updates on the case at this time.

         

        This doesn't have to do with your plan, but with your issue, and from what I can see, the team is still investigating, so once they have an update for you, they'll get back to you on that email chain.

         

        Thanks for your patience in this!

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