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My computer backup files went missing after our Business team account was closed
As per support ticket #23762350 (opened 19 May, no answer for 3 weeks), my MacBook Pro desktop, documents and downloads folders were wiped and made inaccessible when my employer moved to close our bu...
Iâm really happy to hear this, Carlie_CommonState, and that we were even a bit of help in this situation!
For anything else, donât hesitate to give us a nudge.
Hi Nancy, any tips on getting an answer from Support Desk? I followed up my previous email, following on from your internal prompt, but still no response since 28 May (when 'engineering were investigating the issue'). Business account service can't be that slow, can it??
Thanks,
C
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Carlie_CommonState, thanks for the nudge here.
Unfortunately, there are no updates on the case at this time.
This doesn't have to do with your plan, but with your issue, and from what I can see, the team is still investigating, so once they have an update for you, they'll get back to you on that email chain.
Thanks for your patience in this!
Thanks Hannah. What kind of timeframe can I expect for a response? Either the super-smart engineers are completely stumped by an issue that I've seen raised on here multiple times, which seems odd... or they're so overwhelmed with work that they haven't even come to my support ticket yet. Before I give up and pay a technician to reset my laptop to factory settings I'd rather know if things like my citizenship application documents and business contracts might be recovered or not. As you can imagine, this seemingly minor issue has already cost time, money and mental stress.
Thanks for your advice,C
- Nancy
Hi again! I took a look at your support ticket and I can see our agent replied back to you.
I totally understand where youâre coming from and Iâve left them another internal message, so that they can access your comments here on the forum and see how this affects you.
Nancy and Hannah you beauties! We just got all the files back from your colleagues, I can't thank-you enough for following up. Seriously grateful for the swift responses and reassurance. My Desktop is still not firing yet but Documents & Downloads are functioning again and I'm relieved to have the file admin burden lifted.
Best,C
- Nancy
Iâm really happy to hear this, Carlie_CommonState, and that we were even a bit of help in this situation!
For anything else, donât hesitate to give us a nudge.
