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Carlie_CommonState's avatar
Carlie_CommonState
Explorer | Level 4
2 years ago
Solved

My computer backup files went missing after our Business team account was closed

As per support ticket #23762350 (opened 19 May, no answer for 3 weeks), my MacBook Pro desktop, documents and downloads folders were wiped and made inaccessible when my employer moved to close our business account. None of my colleagues (some on the same iOS and seemingly with the same sync settings) encountered this issue. I understand our files are supposed to be stored for 90 days as a failsafe but since I cannot log back into my defunct work profile to alter or reset any strange sync settings I am stuck as to how to recover these files or at the very least recover functionality of my essential folders. Since a quick search of the forum suggests this is a common bug I'm baffled that the Support Desk deem fit to leave this issue on 'being investigated' status for going on two months. ANY advice from the community or a Dropbox engineer would be hugely appreciated since I have not only lost several years worth of important professional and personal files but also cannot use my computer as normal.

Thanks,

C

dropbox business
restore
  • Nancy's avatar
    Nancy
    2 years ago

    I’m really happy to hear this, Carlie_CommonState, and that we were even a bit of help in this situation!

     

    For anything else, don’t hesitate to give us a nudge.

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi again! I took a look at your support ticket and I can see our agent replied back to you. 

     

    I totally understand where you’re coming from and I’ve left them another internal message, so that they can access your comments here on the forum and see how this affects you.

  • Carlie_CommonState's avatar
    Carlie_CommonState
    Explorer | Level 4
    2 years ago

    Nancy and Hannah you beauties! We just got all the files back from your colleagues, I can't thank-you enough for following up. Seriously grateful for the swift responses and reassurance. My Desktop is still not firing yet but Documents & Downloads are functioning again and I'm relieved to have the file admin burden lifted.

    Best,

    C

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I’m really happy to hear this, Carlie_CommonState, and that we were even a bit of help in this situation!

     

    For anything else, don’t hesitate to give us a nudge.

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