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Forum Discussion
My data got deleted and I would like to retrieve it if possible
I received an email from dropbox saying that they will be deleting all my files on the account if i do not respond ina certain time frame. As I have missed this time frame, I would like to know if I could still retrieve the data. I have access to my account and I already searched for deleted files and did not locate the data. Can you please help if possible?
6 Replies
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- Jay
Dropbox Community Moderator
Hi Andrew Maydaa, thanks for bringing this to our attention.
Could you attach, or copy and paste, a screenshot showing the email you received (which hiding any personal info).
This will help me to assist further!
Ticket #24312159: DB: My account is or will be deleted today Hi, This is an automated response to your Dropbox support request. There’s an update on your support ticket from Wilson, the agent working with you on your support request. You can view it by logging in to your customer portal at https://dropbox.com/support. Please be sure to log-in with your Dropbox credentials associated with the email address on this ticket. If we don’t hear from you in the next few days, your support request will be closed. You can reopen it at any time. Thanks, Dropbox Support
- Jay
Thanks for the info, have you replied to the support ticket in order for the agent to assist further?
Hello Jay,
Yes I did. They responded with an automatic email response with a new ticket number, please find here: #24455333. What to do now please?
- Megan
Hey Andrew Maydaa!
The ticket number you provided seems to have been caught by our spam filter.
I created a new one on my end for you, and I'll be happy to see you there, thanks!
Will do! thank you Megan, appreciate the prompt response.
