Need to see if your shared folder is taking up space on your dropbox šŸ‘Øā€šŸ’»? Find out how to check here.

Forum Discussion

sync0756's avatar
sync0756
Explorer | Level 3
3 years ago

My dropbox account was remove from business team, but I lost my files on desktop.

My team leader removed my account from the team this morning accidentally, and after a few hours he restore my access, but I have lost all my file on my desktop. did someone have the same situation b...
dropbox business
restore
sync0756's avatar
sync0756
Explorer | Level 3
3 years ago

Hi Megan,

Thanks for your reply.

Yes, my team admin has restored my account, It's activated now, and I can access all the shared files. but I couldn't find any file that was saved on my desktop. does it mean those personal files are gone? I thought the files on my desktop were offline though. cause I didn't sync them in shared folders. Is there any chance I can get it back?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi sync0756, are you able to locate these files online? 

 

What happens if you locally search for the file names? Do you get any results? 

 

If I were you, I'd also check my deleted files page, and events page too. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!