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My dropbox won't sync files if my IPhone screen is locked
Hi there,
I spend most of the day taking pictues with my IPhone and sending this photos to my drop box account, so I can access this photos from my computer for editing and posting on social media....
Yes, that's expected since you're manually uploading your photos dbwontsync - read on for more context:
Currently, photos and videos can upload while the Dropbox app is active and for a short time after it is dismissed, as you have noticed as well. After that time iOS applications' policy restricts us from continuing to access files to upload, unless you enable the background uploading option (available when using our automatic camera uploads feature).
As mentioned, you can enable background uploading within the Camera Upload settings, at which point our app will ask for permission to access your device's location services while it does not collect your location's information.
Moreover, you should be able to change this behavior following these steps (they might be slightly different depending on your mobile device's OS and version):
1. Launch the “Settings” app.
2. You will see some of your apps listed at the bottom of the list of settings. Tap the Dropbox app in this list.
3. Enable “Background App Refresh”, and then tap the “Privacy” option
4. Turn on “Photos” so that Dropbox can access your Photos, then tap “Location Services”.
5. Choose “Always”.
I hope this helps improve the progress on this matter while for more information, you can check out our Help Center article here: https://www.dropbox.com/help/mobile/location-data
Let me know if you need anything else!
Hey all, it seems to me, that the fix has been found.
By turning off the iphone option to delete images from your phone that have been uploaded to icloud solved it.
The issue was, that dropbox needed to request Icloud to download those again and etc.
Once I turned it off (and I have enough space on my phone) it works smooth in the background and actually uploaded pictures 1,5 years old as well - seems those never upload as they were deep in the cloud from apple.
I will continue to monitor this but it seems like all is cool now :)
By turning off the iphone option to delete images from your phone that have been uploaded to icloud solved it.
The issue was, that dropbox needed to request Icloud to download those again and etc.
Once I turned it off (and I have enough space on my phone) it works smooth in the background and actually uploaded pictures 1,5 years old as well - seems those never upload as they were deep in the cloud from apple.
I will continue to monitor this but it seems like all is cool now :)
Can Dropbox support please issue instructions on how to implement this fix?
I have also had this problem for 12 months and the standard Dropbox instructions do not fix the issue.
I have also had this problem for 12 months and the standard Dropbox instructions do not fix the issue.
