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My dropbox won't sync files if my IPhone screen is locked
Hi there,
I spend most of the day taking pictues with my IPhone and sending this photos to my drop box account, so I can access this photos from my computer for editing and posting on social media....
Yes, that's expected since you're manually uploading your photos dbwontsync - read on for more context:
Currently, photos and videos can upload while the Dropbox app is active and for a short time after it is dismissed, as you have noticed as well. After that time iOS applications' policy restricts us from continuing to access files to upload, unless you enable the background uploading option (available when using our automatic camera uploads feature).
As mentioned, you can enable background uploading within the Camera Upload settings, at which point our app will ask for permission to access your device's location services while it does not collect your location's information.
Moreover, you should be able to change this behavior following these steps (they might be slightly different depending on your mobile device's OS and version):
1. Launch the “Settings” app.
2. You will see some of your apps listed at the bottom of the list of settings. Tap the Dropbox app in this list.
3. Enable “Background App Refresh”, and then tap the “Privacy” option
4. Turn on “Photos” so that Dropbox can access your Photos, then tap “Location Services”.
5. Choose “Always”.
I hope this helps improve the progress on this matter while for more information, you can check out our Help Center article here: https://www.dropbox.com/help/mobile/location-data
Let me know if you need anything else!
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi Peter; sorry to hear you're having issues with this.
If you've made sure that Background Uploading is turned on but camera uploads still stops, changing locations should restart the upload.
If this doesn't improve the app's behavior, please let me know if you'd like me to reach out to your Dropbox associated email address to work on this together with account and device specific info.
Thanks so much lyukaskez!
Hello Walter,
I still have issues with sync, especially photos upload. As I find out, it is not working if the phone is in battery saving mode. If the battery saving switches on when the battery is under 20 %, and I start charging it, the battery saving mode is still on till it reaches 80%. So, despite I changing position, and the battery is at 75%, it still doesn't upload anything. I'm not sure if it is the problem but it seems to be. But I don't know how to solve it, because if I arrived at home and realized that it is not uploading and switching OFF the battery saving mode and it is in normal, 75%, still not start upload.
I still have issues with sync, especially photos upload. As I find out, it is not working if the phone is in battery saving mode. If the battery saving switches on when the battery is under 20 %, and I start charging it, the battery saving mode is still on till it reaches 80%. So, despite I changing position, and the battery is at 75%, it still doesn't upload anything. I'm not sure if it is the problem but it seems to be. But I don't know how to solve it, because if I arrived at home and realized that it is not uploading and switching OFF the battery saving mode and it is in normal, 75%, still not start upload.
