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Forum Discussion
My files are missing. How can I recover them?
Hi there, I missed a large amount of files in a few folders (photos and videos mostly) from my Dropbox. I have them synced to my Macbook. I didn't delete any of them and this morning they just disapp...
I accessed them earlier this week and they were all there. I just took all of those steps and I still canât find them.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHave you tried using the search bar in your account on dropbox.com, to see if it gives you any results, Gothdolphin?
- I just tried it and Iâm still missing several hundred files from a folder. How can I get whatâs gone back?
- Megan
Hey Gothdolphin, is it possible that you're looking at a different account, hence why you can't locate them?
When was the last time you were able to view the content when visiting your account online?
- No it was this account, which is my only account. I viewed them last week.
- Yes Iâve tried that to no avail. Could I reach out to drop box to get them back?
- Jay
Hi Gothdolphin, as you mentioned you've upgraded to a paid plan, you should be able to email or chat to a live support agent from this page when logged into your account on the site.
Same thing has happened to me. Entire folders completely empty, 100s of files missing. They werenât deleted, arenât anywhere in Dropbox, Iâve done a search and all other suggestions in the auto replyâs you received. Iâm 100% reliant on Dropbox for storage and I canât even talk to anyone there. Did you get any answers that might be helpful. It almost feels like my folders were hacked but there is no sign of intrusion or malware etc on my computer
