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Forum Discussion

yanit's avatar
yanit
Explorer | Level 4
2 years ago

My files are missing. How can I recover them?

Hi there, I missed a large amount of files in a few folders (photos and videos mostly) from my Dropbox. I have them synced to my Macbook. I didn't delete any of them and this morning they just disapp...
restore
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Have you tried using the search bar in your account on dropbox.com, to see if it gives you any results, Gothdolphin?

Gothdolphin's avatar
Gothdolphin
Explorer | Level 4
2 years ago
I just tried it and I’m still missing several hundred files from a folder. How can I get what’s gone back?
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Gothdolphin, is it possible that you're looking at a different account, hence why you can't locate them? 

     

    When was the last time you were able to view the content when visiting your account online? 

    • Gothdolphin's avatar
      Gothdolphin
      Explorer | Level 4
      2 years ago
      No it was this account, which is my only account. I viewed them last week.

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