Forum Discussion

Mao34's avatar
Mao34
Explorer | Level 3
3 years ago

My files were deleted, please help me recover them

I really need help my ex deleted all my files and photos in dropbox its been almost 1 years i haven't seen that dropbox and then i realized its already deleted. Please i need help to recover all my f...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Mao34, thanks for bringing this to our attention.

 

Were the files deleted over a year ago, or you're not sure exactly when this happened?

 

Could you check your events page or deleted files page to see if the files are visible and recoverable on your account.

 

This will help me to assist further!

Misaojou's avatar
Misaojou
Explorer | Level 3
3 years ago
I also have a similar situation, do you think you could help me with that? I spent money on those videos and now they’re gone and it’s been about a year 😢
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Misaojou, sorry to hear about this.

     

    I'm afraid, if the files were deleted a year ago, there's really nothing we can do.

     

    Are you sure they got deleted? Have you searched for them in your account?

     

    Or maybe they're in another account that you forgot you had?

    • Misaojou's avatar
      Misaojou
      Explorer | Level 3
      3 years ago
      Yes, they were files shared to me and deleted around December of 2022. I didn’t have enough space on my phone to download the video at the time and the owner of the video and pictures had already deleted them. I was hoping maybe Dropbox had a back up if I just sent them to link 😞
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        I'm afraid we don't, Misaojou. 😞 

         

        Especially if they were shared with you, only the person that uploaded them, would be able to restore them, but it's not possible if it's been that long ago.

         

        I'm sorry I couldn't help more on this.

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