Forum Discussion

Mao34's avatar
Mao34
Explorer | Level 3
3 years ago

My files were deleted, please help me recover them

I really need help my ex deleted all my files and photos in dropbox its been almost 1 years i haven't seen that dropbox and then i realized its already deleted. Please i need help to recover all my f...
Delete
Dropbox Basic
Mobile
restore
Misaojou's avatar
Misaojou
Explorer | Level 3
3 years ago
I also have a similar situation, do you think you could help me with that? I spent money on those videos and now they’re gone and it’s been about a year 😢
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Misaojou, sorry to hear about this.

 

I'm afraid, if the files were deleted a year ago, there's really nothing we can do.

 

Are you sure they got deleted? Have you searched for them in your account?

 

Or maybe they're in another account that you forgot you had?

  • Misaojou's avatar
    Misaojou
    Explorer | Level 3
    3 years ago
    Yes, they were files shared to me and deleted around December of 2022. I didn’t have enough space on my phone to download the video at the time and the owner of the video and pictures had already deleted them. I was hoping maybe Dropbox had a back up if I just sent them to link 😞
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      I'm afraid we don't, Misaojou. 😞 

       

      Especially if they were shared with you, only the person that uploaded them, would be able to restore them, but it's not possible if it's been that long ago.

       

      I'm sorry I couldn't help more on this.

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