Forum Discussion

kiranbatta's avatar
kiranbatta
Explorer | Level 3
3 years ago

My latest version of file is lost

Hi,   A file that worked on over the last few days reverted back to a week-old version. Is there a way to get it back? I can't find it on version history. Any help is greatly appreciated.    ...
File access
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi kiranbatta, were you editing the file on the Dropbox site, mobile app, or on your computer?

 

Was the Dropbox desktop application running and syncing at the time? Are you certain the file was in the Dropbox folder?

kiranbatta's avatar
kiranbatta
Explorer | Level 3
3 years ago

Thanks Jay!

 

The file is definitely on DropBox folder. I am not sure if the DropBox application was syncing or not but I didn't have any issues with the internet.

 

BW

 

Kiran

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey kiranbatta, is it possible that the file is accidentally saved under a different name? 

     

    Also, what type of file are we talking about? 

     

    If you access your events page here, do you see any additions on said file while you were working on it? 

    • kiranbatta's avatar
      kiranbatta
      Explorer | Level 3
      3 years ago

      Hi

       

      many thanks!

       

       Is it possible that the file is accidentally saved under a different name?....No I checked it thoroughly.

       

       

      If you access your events page here, do you see any additions on said file while you were working on it?  No, it doesn't say I have worked on it on 12/06 when in fact I spent a lot of time working.

       

      It's a Microsoft Word file and I wasn't editing it online.

       

       

      Many thanks,

       

      Kiran

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi again, Kiran!

         

        Can you let me know what’s the syncing status and app version of your desktop app?

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