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t4ngml's avatar
t4ngml
Helpful | Level 7
4 years ago

New named Dropbox structure

I am a user of DropBox Business, on Windows 10. Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken. A quick look learned me that the structure had changed...
desktop
dropbox business
Organize
Simon W.37's avatar
Simon W.37
New member | Level 2
4 years ago

Hannah,

 

We will manage.

I noticed last night that the old file folder is still there but as a hidden "short cut" to the second level (critical) file structure.  To the other person on this chat I suggest you set "show hidden files".  This may help you to locate your files.

 

Unfortunatey one of the machines in our team  is stuck in "dropbox is updating " mode now for over 24 hours. 

Please advise what we should do.  Is it OK to uninstall DB and re-install? 

 

Thanks    

 

Simon W.37's avatar
Simon W.37
New member | Level 2
4 years ago

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey AN26, so the difference between the files with the green check mark and those with the cloud icon is that the ones with the green check mark are available offline, while the other ones are 'online-only'.

     

    This is our feature that turns files into placeholders, available only when connected to the internet, to help you save hard drive space.

     

    You can just right click on them and choose to make them available offline, so they can sync to your computer again and you'll be able to open them.

     

    And Simon W.37, can you try to just reinstall the app, without uninstalling it first, to see if that helps?

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