New named Dropbox structure

Thank you!  

I came into the office today with some people saying they couldn't get on, others saying all their files were showing 0kb size.  Troubleshooting, I noticed all of my files have been moved from /dropbox/client/file.pdf to /dropbox/username/client/file.pdf.  So millions of files are not in their expected location. 

I haven't personally had it get in my way yet, but I'm confused as to where the world was told this was going to happen, and I'm scared to death with long file names.  Filename maximum is set to 256 characters on both operating systems, and that includes the folder structure.  So, for example, c://user/colin/dropbox (company name)/First Last/client/filings/initial/2022/June/2022_06_30 Spreadsheet of Outstanding Invoices.xlsx is 130 characters.  In a business, it doesn't take much for at least one file to magically hit 256 and not sync; we face it all the time.  And now that's effectively a different number for each person—since my name is 11 characters, a space and a slash, my max is now 243.

Our office is mostly Macs, and so far everyone affected has been on a Mac.  But the new root feature/bug is on the browser also, so I'm not sure that being on a Mac is related.

This morning Dropbox did a database update and all the folders in our work Dropbox are now under main folders with each users name. What has happened? Is this a new folder structure that Dropbox implemented? I cannot find anything about such a change.

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FrancesERA wrote:

Last night, all of our computers changed the file path names from "C:\Dropbox (Enrollment Research)\" to "C:\Enrollment Research Dropbox\Staff Name\," which breaks everything.

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This is due to your Business team being upgraded. Your team admin would have been notified prior to the change. You can read more about it here:

• https://help.dropbox.com/accounts-billing/plans-upgrades/upcoming-business-team-changes

Once your team has been upgraded, there is no going back to the former folder structure. Your team admin could have postponed it for 30 days, but once upgraded, it's done.

Thank you for responding and letting me know that it's not just us!

I've been looking online, and it appears that if you log into Dropbox online and go to All Files, you can tell Dropbox to move the shared folders out from under your name, which puts them back in the C:\Dropbox\ path instead of including your name. The name of our main Dropbox folder has changed, so we'll still need to update all of our code, but at least we won't have to add our names to each path every time any of us needs to use code.

Good luck!

I need to know this as well. It broke all of our links in our job tickets. There are thousands of tickets that we would need to change because of this.

Hi,

I work for a small organization with only 10 staff members. We run statistical code that all of us share, so our file path names are important and have to remain stable. Last night, all of our computers changed the file path names from "C:\Dropbox (Enrollment Research)\" to "C:\Enrollment Research Dropbox\Staff Name\," which breaks everything. 

How can we get our file paths to go back to the simpler version?

Thanks!

frances

Hi all - thanks for your patience while we looked into this from our side. 

In short, it seems that you received the upgrade mentioned in this Help Center article on your business accounts recently. 

If you happen to be a team admin, you should have received an email regarding this upgrade. 

I hope this clears things up!

Hello Dropbox,

I am wondering why Dropbox runs out a fundamental folder structure change without notifying it's customer beforehand?

What has changed?

- Main Dropbox folder name changed from "Dropbox (*Company*)" to "Dropbox *Company*"

- A "User folder" added as a "root directory", so an extra step into the Dropbox file directory.

- "Team folder" sits alongside "User folder" in the Dropbox "root directory"

Why Dropbox should notify before this kind of change?

- This change broke all links in all programs that use reference links. (InDesign, CAD programs).

- Our company now needs to go through all files using links and relink files with the added step of the user folder.

- This change broke the "Virtual drive letter" link in Windows.

- Creates confusion in the company, suddenly files dont work, links that were there, are not there...general confusion for a whole day.

I want to emphasize that I am not againts this change, it makes sense. But it is a change that Dropbox needed to notify beforehand. At the minimum write something about it in the "Whats new" page. I cannot find any information about this change.

Hey all, I hope you're having a great Friday so far. 

At the moment, we're looking into this on our side, thanks for bringing this to our attention. 

Trust to know, that we'll update this thread, once we have further info on this. Thank you for your patience! 

Hi Walter ,

are there any updates related to this topic?