New named Dropbox structure

Megan It's been over a week since this started and no resolution is in sight. 

Ticket #18647070. Every other ticket has been closed despite no resolution. 

Dropbox's customer support is abysmal!

Am I the only one who is getting frustrated by the lack of Customer Service from the support team? They don't communicate among themselves so you end up repeating yourself over and over to people who seem incapable of doing anything but following the same script that leads nowhere. 

Then when you finally (after speak with several people) get progressed to someone supposedly senior they make you repeat everything because they can't see the logs of whats already been done! Make promises about escalating it to the engineering team but keep presenting hurdles rather than giving information upfront. 

It's been over a week and they are still requesting information rather than escalating issues. This account upgrade has ruined our file storage and still no resolution in-sight

This issues we are having are frustrating enough without your support team creating barriers the entire process.

0/10 for all Net Promoter Score reviews until as an organization you learn how to provide basic customer service!

Hey pacergh, thanks for your feedback about this change.

As you outlined, during the migration the structure of your Dropbox changed and it is possible that this change has disrupted the functionality of some apps you are using.

If simply relinking these apps again is not enough to restore functionality, we would recommend reaching out to the developer of these 3rd party apps. They should be able to assist with setting up the apps again or modifying the settings of existing apps to allow them to function as before.

The 3rd party app developers can find everything they need to update their app here and are welcome to reach out to our developer support.

Let us know if you have anything else to add. 

DropBox recently changed their business acounts in a number of ways.  Notably, my previous settings of everything being local are not screwed up, and I am having to RE-download EVERYTHING after going back and forcing everything to local.  What a bloody mess.

But the bigger issue are the changes to Team Folders.

Team Folders used to appear within my user-folder.  I.E. /pacergh/TEAM-FOLDER-HERE

Now all organizational team folders are in an organizational DropBox Folder (which replaced my business DropBox folder) as a top-level folder.

And my individual user-folder is within this top-level folder as well, next to all the team folders.

Okay, so it's not that I can't understand this change in default behavior.  The problem is that a number of syncing services sync per DropBox ACCOUNT, and do not sync to DropBox TEAMS or ORGANIZATIONS like my business.

This was not a problem when team folders showed up within my individual business DropBox folder, with that folder being the top-level one.  I could create a team folder in my folder, and it would go across all the other team members within my organization.  The upside is that anytime someone joined the team, they would have the folder automatically.  Fantastic.  Leaving the organization?  It would be removed automatically.  Fantastic.

NOW?  Ugh.  So, the same functionality CAN be done with shared folders that are shared with EVERYONE.  But Team Folders have (or had, maybe everything has changed since I last dived into this) different feature sets that are helpful that a simple shared folder does not.  (In fact, I DO have multiple Shared Folders shared with everyone that DropBox recommends I make into Team Folders . . . yeah, no, not how this transition has gone!)

Anyhow, long story short, because Team Folders have been YANKED out of DropBox Business individual folders and moved to a new Top Level organizational folder, and we cannot place them back in there, all my bloody Team Folder syncing systems have become broken.

So, thanks DropBox.  Thanks for all your ham-fisted transitions.

Has anyone found a way around this?  Anyone see integration partners be able to sync with Team Folders now?  (I assume DropBox will provide new integration tools for this they did not have back when Team Folders first came out?)

Or am I just stuck making a bunch of Shared Folders shared with everyone (or finally migrating to Google Drive, which my business already pays for, or MS OneDrive, which my business already pays for, or going with an alternative like Box, which would probably have other idiosyncratic madness).

I very much miss when DropBox was a cloud-storage and syncing solution, and wasn't trying to be some do-it-all Business platform.  It was a great, easy-to-use file storage and syncing solution that didn't require a lot of time to manage.  Now I'm spending more and more time trying to manage my DropBox setup than doing my bloody work, and their other solutions frankly are not competitive with other companies' offerings.

Please incorperate the ability to disable the new personal folders you created in the latest update. We have a business account with you and have no need for that folder to be on our computers. It just causes confusion and files being placed in the wrong folders.

Thank you

yes it is unbelievable. their support not seem to understand at all what disaster they provide due this "update"

You're taking the change of entire company folder structures pretty casually. I can't express in words how upset I am with dropbox at the moment. 

yes this is a desaster!

it breaks thousands of 3d files that rely on linked texture data. it is near impossible to change them, even more not in 30days!

i was very happy with dropbox over the years, but this is very very unusual in industry for a file hoster.

we will worst case have issue an refund and have to search for other more reliable services.

what is the sense to rename the main folder, in just switching the order of the 2 name parts?

it seems to make no sense at all beside this breaks all file paths, destroying years of work here.

please note that not only the file content but also the file structure is part of the data we own, that you change them, also on our pcs , we do not see as an ok intervention.

I signed up for a free account with Sync.com and have sync'ed content to three devices very easily. It is an obvious copy of Dropbox -- the original Dropbox before the Great Reorganization -- which is exactly what I want. Initial experiments all are positive, including modifying a file on one device and seeing it sync to others, and moving the entire repo to an external drive, which worked seamlessly (Pause Sync, move repo, Resume Sync: doesn't get any easier than that).

Next step is to test multiple users. So far I am impressed, but there are a lot of subtle things around sync'ing that Dropbox historically did very well, so it will take some time to see if there are bugs in Sync (like getting on and off of airplanes with a laptop, modifying the same file on different devices, etc).

Hi MattS91, I am sorry to hear about that!

Could you send me your ticket number reference from your communication with our Support, so I can have a look into this and locate it on our system?

Keep me posted!