New named Dropbox structure

Why did you mess up a perfectly working system?!?! All folders moved, structure changed, new folders are simply not synced or, if synced, aren't available to all users that have access to parent folder.

No warning, no ackowledge, no answers! Google searches for help all lnk to commercial **bleep**e from DB and support actually doesn't support anything. Used to think that dropbox was a reference in terms of stability and reliability. Now, I'm already looking into competitors alternatives.

Way to go!

We have put in several complaints to Dropbox over the last 2 weeks, not one has been followed up! 

We are unhappy with the service we are receiving, please contact us to discuss it with us!

This upgrade was miss-sold and needs recitifying

2 weeks and we've finally getting responses! How is this customer service?

Can someone please call me to discuss my complaints! 

The private folder for each user is a serious file management problem.

We understand that administrators can view the contents of these "private" folders, but we think that's problematic from a privacy standpoint (even if notified). Also, that workflow creates work for our administrators and doesn't build trust with our users.

Our business account is for business files. We don't want users storing private or personal files in our business account. We have a hard enough time preventing people from storing files on their desktops; we don't want another location where files can become disassociated from workflows.

We understand this might work for other organizations, but there should be an option to disable this "feature" for all users.

Another day and surprise no communication from Dropbox! 

Megan Walter @AnyOneFromDropbox

Can we please get an update on what is happening?!

Are we getting reimbursed for each day this is ongoing? 

Megan Still having the same issues, we cannot administer our account! 

Support isn't providing updates, when is this getting resolved? We are paying for a service we cannot use!

We're coming up to two weeks of this same issue!

Can anyone from Dropbox please acknowledge the issues we are all facing and update us on what is being done to resolve this before you start losing your customers! 

We are all very frustrated, your support teams are ignoring our questions and following a script that is completely off topic and sending us round in circles, moving the goalposts at every opportunity and being actually quite rude in how they are dealing with our VERY legitimate complaints about how Dropbox has treated their paying customers. 

We haven't been able to administer our account for well over a week, HR folders are accessible to the entire organisation (yes files are private but it's still dangerous to have confidential information somewhat accessible to the wider staff base). This may result in GDPR compliance issues for both us & Dropbox. 

None of your support teams are taking the brevity of this seriously.

Why is anyone paying for this service when it's obviously broken and unfit for purpose! 

For the love of god can someone please communicate with us!

What's worse is that during the first few hours/days after the "Upgrade" I was able to move folders from [Your Name Here] up one level so they were back where they used to be. It seems that Dropbox did a "bug fix" to close this loophole so it isn't possible any more. But the folders I did drag are left in a weird state, some of them deny access to me, and tell me I must be an Admin. I *am* the Admin.

So it wasn't just a bad design decision to pull the architectural rug out from all their paying Business customers -- their implementation was faulty, as well.

Make you/me/us realize that "cloud-based storage" is delicate and we are at the whim of these companies. For a company like Dropbox to delete all local copies of OUR files and move them to the cloud WITHOUT PERMISSION sounds borderline criminal to me. You can market it with "we've moved you from Sync to Cloud-based with optional 'offline storage' but that is a fundamental change that is not what anybody signed up for. At least not us.

I get that sync is expensive and they want to save money, but fundamentally yanking it without warning is not okay. It will not play out well, I predict, because a lot of their paying Business customers will jump ship. I see that they already barred one door by not offering a refund if you downgrade but paid yearly. Interesting timing that this change came a week or two after we paid for a yearly upgrade, which they will not refund (not without class action, anyway).

Check out sync.com, who will be experiencing quite a growth spurt soon. Let's just hope they don't do similarly stupid things.

Megan your support are not understanding the issue.

ALL OUR TEAM FOLDERS ARE SHARED FOLDERS! ONE PERSON NOW CONTROLS 99% OUR ENTIRE ACCOUNT!

This is no what we were told about the upgrade.

We can't move shared folders into the teams space to recreate what we once had! 

I keep opening tickets yet non of the support staff understand that Dropbox has destroyed our file system and admins can no longer administer our account!

This is very frustrating and honestly think Dropbox need to acknowledge their mistake and fix it!

You are being far to casual about ruining organisations and the cost we are absorbing because of this! 

Dropbox is no longer fit for purpose!

Hi there, MattS91, sorry to hear about that! 

I just checked the ticket number reference that you've provided, and it seems an agent has been in contact with you recently. 

Your patience on this is much appreciated, and I see where you're coming from. Keep in mind that I'll forward your feedback to the appropriate areas so we can continue to improve our product and Support. 

If you need anything else, let me know.