New named Dropbox structure

Well I got this email today:

"On October 29, your account was scheduled to be upgraded to the latest version of Dropbox at no additional cost to you. However, due to unexpected demand for this time slot, we need to postpone the migration and will contact you once the reschedule date is determined."

I previously kept postponing since August.  Earlier this week I pushed to 10/29 since that was the furthest out Saturday I could do.  

Now under my admin console where I could postpone it says: "We will contact you once you're eligible for the upgrade again"

In my app and on the webpage banner it notes the upgrade is scheduled for 12/1/22.  I will probably postpone again!

I wonder if this is delayed due to the issues DB has or if it is really an "unexpected demand."

hi all! 

I've come back to work today, after dropbox upgraded the team's system over the weekend, and my guys couldn't open any of their work yesterday. We think that it links back to the main folder having been renamed during the upgrade process (by Dropbox) - and therefore all links broke. This is on smart synch - and on mac's finder system. Was everyone else having this issue? Is there a way to solve this - should I get them to scrape Dropbox off their macs and re-synch it? I was having a lot of trouble before the upgrade, and realised it's because we were on a beta program. I ended up removing the smart synch system completely, and haven't reinstalled as I couldn't afford lose anymore time to issues at that point. Now it has effected my team and we have missed deadlines etc, so I need to work out what to do about it. The temporary fix that we have in place is to just download the folder being worked on from the browser/app dropbox, and ignore the smart synch folders, but the smart synch folders were the whole reason dropbox was so good. Does anyone have any advice, and if it is about de-installing and reinstalling the smart synch - I searched and couldn't find instructions for how to do it, could someone link me to that? Thank you! 

My DB for Business is scheduled to upgrade in a few days but I may postpone again.  I have a desktop where the DB folder is on a D drive and not the C drive.  I read one post this was an issue.  Will the upgrade mess that up and create the new DB folder on the C drive instead of where I have it now on the D drive?

I am not using any Teams folders.  I have five users and we just all use the personal folders and have some folders shared with both internal and some external users.  From what I read, there should be no issue with my upgrade other than the on system with files on the D Drive.

The same thing happened to us this morning. I am the team admin, and as far as I can see there has been no notification. 

Apart from nearly having a heart attack when I (didn't see) my folders in the new arrangement the two really big issues are:

• All of our files are now offline and this takes time to download again = waste of time = waste of money

• Our fonts stopped working via RightFont and had to troubleshoot that to get it working again.

Also wondering if now is the time to reconsider which cloud provider I use

Well i leave a message here as well because we have been using dropbox for 12 years now. 
For a while we have been thinking about moving all our projects somehwer else, like nextcloud or google drive but simply didnt because dropbox was still the best option. Now with this really useless change that questions everything and means we have to resync and then also update all folder pathes in our projects anyway makes us question if this isnt the right time to finally move to another cloud service. 

I still hope for DB to make this change optional, which would make us stayl, if there is no way to avoid it, then this is probably the right moment to switch to another service for good. 

I find totally irresponsible from Dropbox to suddenly decide to change the structure of the business folders that forces a total resync of your data.

In my case I have 2 TB in dropbox and 3 computers at home syncing, and the internet provider charges when data goes beyond 1 TB... I have to reload  6TB therefore pay for 5 TB of data... data that is already on the 3 computers!

This is beyond absurdity, irresponsibility, and lack of respect with users time and money.

Who is making these decisions at Dropbox? 

The issue is this—the third party app developer does not support DropBox for business team folders at this time (and never really did).

However, one could let it sync and create it's App folder, then temporarily rename it, followed by creating a new Team Folder by the same App folder name with the proper permissions, then move the contents of the App's renamed folder into the newly-created Team folder with the App's folder name.

Voila!  Team folder synced by the App.

Except, that doesn't work with the new structure.

Also, your moving everything to the cloud resulted in my Operating System's meta databases for searching for file names and file contents using it's file systems built-in search mechanisms is now all broken.

So, also, thanks for that!!!

Yea, no, you cannot keep putting off the migration.

I knew about it.  But there was nothing, ultimately, we could do to stop it EXCEPT dropping Business and going to paid personal with shared folders, which negates a lot of the Business management side of things.

The OTHER issue was their changing everything to Cloud-based rather than on the device.  Holy crap, this messed up things.  My ability to search through my folders depends on the files being on the device, and multiple devices still haven't fully synced (despite forcing everything to be offline).

And, yes, I probably should have noticed this change and acted accordingly.

Here's the rub, though—I chose DropBox because it was a simple, streamlined, and accessible file sharing service that integrated into my devices' file browser directly.

Now DropBox is trying to be the one Cloud-business product to rule them all, with tasks and project management and all this other rubbish I get elsewhere from more industry-specific or otherwise-superior products.

I have DropBox for file sharing.  It used to be the best in simplicity, features, and cost.

Now, it's screwing up it's file sharing, making it worse, making it more complicated, and trying to add services I DO NOT WANT or CARE about.

If I wanted NetDocuments or some Oracle file-sharing junk I'd do that.  Hell, I could roll up some Amazon AWS sharing solutions using S3 Buckets if I really was hard up for cheap, complex, and multi-faceted file-sharing solutions.

But I'm not.  I want something simple, easy, and that laypeople can use (and that I don't have to spend a bunch of time managing, because while I *could* with the IT background I have, that is *not* my job now—I am now the owner of a professional services company, and I want to wear my IT hat as little as possible.)

It's a shame.  I chose Dropbox over Box.com early when I began my company, and I have been wondering lately if that was a mistake.

Ironically, because of OTHER services my company uses, we have access to Google Drive and MS OneDrive.  We kept Dropbox because it was still the best at integrated into our local file systems, and syncing simply.

However, Dropbox's recent "upgrades," which add no real functionality as far as I can tell, and only made things worse, have me looking at migrating to these other solutions.  (I may still give Box.com a chance, too, but that will cost more—not a lot, but more than what we have with Dropbox—and I already have the Google and MS solutions as part of other plans.  We just don't use them at the moment.)

It's a real shame.  Still, change is inevitable I suppose . . .

Dropbox should stop chasing Enterprise-do-it-all Rainbows and focus on their core product, and making improvements based on that.  Instead, their core product keeps getting worse . . .

Haha, the "solution" to this incredibly important issue is that "you should have received an email about this, I hope that clears it up." This would be funny except it's not.

You Dropboxers do realize that making a change that automatically removes all of our content from our local computers and puts it into your cloud-based service, without our permission, borders on criminal behavior. This is not a small change that you notified us about, and gee, it's no big deal, we told you about it.

As a longtime Dropbox Business Advanced customer, I recently received an email saying my plan would be "upgraded" in 7 days that included numerous changes that will be incredibly disruptive to our business operations.  The changes include:

• Forcing the rename of the root Dropbox folder, breaking bookmarks and other integrations.
• Creating a new "team space" folder where all existing folders will be moved, creating yet another break in existing links and an even longer file path name.
• Forcing all folders that are available offline to "online only", requiring all users + admins to go back through all folders and mark respective folders offline again.  This may result in some users having to re-download large amounts of data, stressing their bandwidth connections (especially remote workers).  They may also lose access to critical files after the migration.
• Forcing the team admin to become the owner of the existing team folders, even if they don't actively use or manage those folders personally (e.g. the IT admin personally becomes the owner of the HR and Finance department folders).
• Downtime overnight while the entire change happens without any preview or testing phase.

Naturally, this is terribly disruptive to our business operations as it requires making everyone go through a downtime without any way to know the impacts or prepare for them.  This will then cause disruptions to our delivery to services to our customers.  I contacted Dropbox support and was told there is no way to opt out permanently and that they are willing to offer me a refund of my annual fees (several thousand dollars) if I wanted to leave and go to another platform.

Furthermore, while you can postpone the upgrade up to 30 days, you cannot permanently opt out of the change.  And, you will have to re-postpone within 7 days of the new date, for up to another 30 days.  I was told this could go on indefinitely, but of course if you miss it, the upgrade will be forced upon your entire company and there is no way to go back.

Frankly, all of this sounds like an ongoing nightmare that benefits no one, and would serve to only drive customers away to other platforms like Microsoft's OneDrive or Google Drive.  What's even more remarkable is that most business customers likely already pay for either Microsoft365 for Office apps, or Google's services for their apps, both of which come with online storage that the customer chooses not to use but do pay Dropbox for separately.  Most business customers using Dropbox choose Dropbox because it's different and administration has been friendly and easier.  This change is in the complete opposite direction, and what's worse is the way in which Dropbox is forcing customers into the rollout with very little notice is insensitive to how their customers actually use their product.

I'm posting this message to see if anyone else is being affected by the same issue and if so, to please comment and let Dropbox know this change is not welcome.  Or at the least, to allow us to opt out permanently, or provide some smoother way to make the transition that just an overnight change without any migration or test process.