New named Dropbox structure

Hi cheersounds, thanks for taking the time to post in our Community! 

I merged your post under this thread, where others have also posted in regards to what you mentioned.

Feel free to have a look at Walter's response right here, and let me know if you have any questions. 

Thanks!

UPDATE: this is apparently a byproduct of the new Team update that was pushed out.  The root was relocated into a user folder; the root of that folder is now served to clients as the "root" (a virtual root).  The copy of my v2 folder failed for reasons unknown at this time (I believe it to be file path lengths that were hitting the 256char limit, but that is still to be explicitly tested). 

Thanks.

Hello,

It appears my root folder is no longer "/", but is now a system-created folder called "/CheerSounds/" (or in other words, "/<username>/"), and that now appears as the root of all connected client apps.  I can't make sense of it, but it has created some big issues for our workplace.

Our log shows that a series of policy changes and folder changes occurred at 02:06 est on 11/26 which have interrupted our business operations in the most severe way. The logs show that the changes were made by user unknown and location unknown.

On our account, username "CheerSounds", it seems that the contents of our root folder "/" has been relocated to "/CheerSounds/" . We are unsure of how this folder was created; there is no log of it ever happening. It's permissions are set to "Only Me".  More interesting, our connected dropbox client apps (mac, windows, linux) can not see the actual contents of "/" any longer, instead they only show the contents of "/CheerSounds/" as if that was the root!  Was a system-wide change made to tell client-connected devices that the root is actually "/<user-name>/" ?

Also concerning, our largest and most important folder "/CheerSounds v2/" now exists in both the actual root "/CheerSounds v2/" and in the new folder  "/CheerSounds/CheerSounds v2/". It appears the moving/copying of this folder failed and left only a partial copy in "/CheerSounds/CheerSounds v2/".  Our client systems have all automatically synchronized to "/CheerSounds/CheerSounds v2/" , leading them to believe that the failed copy is actually the removal of hundreds of thousands of files, which all of our client computers have now aligned to. This resulted in the removal of hundreds of thousands of files from all client devices. The client devices indicate they are "up to date". 

My question is: was a change made to create a virtual root for client devices?

I cannot explain or understand why the "/<username>/" folder was created by "unknown user" from "unknown location" or why all of my files have been moved into it, or why that new path appears as the root folder for all of my dropbox connect clients.

As far as why the file copy may have failed: We have incredibly long filenames on some of our media, often being exactly the limit of 256 characters of a file path. My guess ... is that Dropbox intended to move the old root "/" into "/CheerSounds/" which would now (somehow) the be root for dropbox client applications...but the file copy of "/CheerSounds v2/" failed due to some of the file paths within that folder being 256 characters long with no room to spare for the new, longer path of "/CheerSounds/CheerSounds v2/........"

Regardless of what happened, our entire office of multimedia projects is left in a compromised stated which I must resolve Asap! Any and all insight is appreciated  so that I may remedy this and not impact the entire office for long.

Thanks,
Carmine Silano
CheerSounds Music

So with this new 2022 version, apparently in the root business folder, a new user folder is created.

Trying to delete this is impossible, it keeps syncing back.

Even to deselect the folder in the sync settings is not possible.

It is pretty useless folder, because I know what my username is, and the files that I want to sync will not be shared anyhow with the team and they need to be organized in a better strucutre that my user name.

Please have the possibility to remove or deselect the folder for sync of the user name

It appears Dropbox does not want to solve this. Just installed on a new machine and the root name folder is now different from years ago.

Dropbox (<business name>)

<business name> Dropbox

We have many scripts that are based on the original folder path and now it is broken, this means migrating the whole team is now on hold until all scripts are fixed and even when preparing their new machine can't be rollout, it needs to be tested it all works.

Why the personal Dropbox account is sllowed to change and the business not? I would say, the businesss acount is generating more revenue so such capability is easy to implement, just copy the code from the personal dropbox code.

iam trying to use export command in RootsMagic 7 in windows 10. When ever use the command "save to dropbox for Apps"

I get the fvollowing error. I have upgraded firefox. Still I get the following error. This is something to do with dropbox I think.

Yes, everyone in some form or other. 

The initial dropbox file hierarchy is all over the place. 

This morning I formatted my hard drive and start the sync process from scratch with a fresh install. This has solved the issue for me.

I was in a fortunate position to know which files to remove and back up elsewhere prior to the wipe. Others will find difficulty in this, so might experience data loss if we take this approach as not everything is uploaded.

Hey brownashley100, sorry to hear about that! 

Does this happen with all of your Team members? I'd suggest allowing some time for the app to adjust to the changes, and to become up to date. 

To begin with, you can have a look at this Help Center article. It'll give you an overall idea on the basic troubleshooting when it comes down to syncing issues. 

However, if you want to go through each individual member, and what their app is experiencing, I'd suggest you reach out to our Support about this, in order to have a closer look. 

Thanks a bunch!

Seems this is not a new issue. Our mandatory update happened yesterday and it has totally screwed our company workflow. Clients are still having to resync 2TB+ of data because the old folder could not be used. Others are just resyncing for no apparent reason. 

The local file structure is also inconsistent with the Web App. Some clients have shortcuts, some folders as sub folders, others not. It's a total mess which leaves some of our systems unable to operate. 

Short of reinstalling a fresh Dropbox installation and starting from scratch, is there any other solutions? 

This just happened to us. 15 users are now all out of sync. Some have had to resync the entire business file structure. 450k files! Others have only 200 or so but it's very slow at 10kb/s. 

Some also have issues where a shortcut has been created in the root directory and the folders have not been split as described in the update information, but it does show correctly on the web application.