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t4ngml
3 years agoHelpful | Level 7
New named Dropbox structure
I am a user of DropBox Business, on Windows 10.
Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken.
A quick look learned me that the structure had changed.
While I used to access my folder through:
C:/User/{username}/Dropbox (COMPANY NAME)/, I can now find them at:
C:/User/{username}/{COMPANY NAME} Dropbox/MyFirstName LASTNAME/
Now, both structures seem to remain while the first one is now a hidden shortcut (although I can't seem to see where it links to).
So that I don't really know where my files actually are.
Is this change documented anywhere?
Thanks
After a couple of days, I realized this happened to all of this Dropbox Business users across the company, Mac and Windows, and that it messes up with backup strategies.
I didn't find anything about this new structure in DropBox's changelog.
156 Replies
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- Hannah3 years ago
Dropbox Community Moderator
Hey AN26 and simonemwood, thanks for reaching out to our Community.
Do you mean to say that the Dropbox application was updated and when the update finished, your folder structure had changed?
Or are you referring to a different kind of upgrade/update?
Any additional info you can give us would be really helpful.
AN26, can you please send us a screenshot of this 'has been moved' message that you're getting?
- simonemwood3 years agoNew member | Level 2
It also recreated a set up that loaded all my files to my C drive when I previously had them on my D drive. Now I have two copies of everything and my computers memory has maXED OUT. tHIS IS SO ANNOYING. WTF ! Now I need to delete files and I dont know which to delete., AFU !
Thoroughly P'd off.
- simonemwood3 years agoNew member | Level 2
Dropbox updated automatically on my computer and my colleagues computers and has altered the file structure.
I found my files but WHY ? did they make such drastic change ? It took a very long time to "update" and now im not sure if all the various shared folders I have work anymore.
- AN263 years agoExplorer | Level 4
Dropbox upgraded overnight and now my files have been "moved". I cannot open anything. It is stating it has been moved.
- RachelT503 years agoNew member | Level 2
We have experienced the same mess - it has taken my PC 5 days to sync correctly and for the upgrade to be complete. The other team accounts are still syncing/updating. We're all working off different file/folder versions and it is a nightmare. Why make such a drastic change and in August too? I was on hols when the email came in, giving me no time to prepare!
- phmDK3 years agoNew member | Level 2
Yeah, not a "feature" I had been looking for either.
Something went wrong during my "upgrade" so I now have two dropbox folders. The one has (old) added to its name and contains all my files.
The other only has an empty Pictures folder.
Dropbox says it's downloading 125,866 files which will take around 2 days to finish.
Not really the way I wanted to start my Monday.
I'm the admin for this account but I do not recall having seen any important updates coming to your dropbox message. At least no email that stood out and made me think I needed to take any action.
So what do I do? Wait two days for dropbox to sync the new folder and fill up my disk with a second copy of all my files?
Any suggestions would be very welcome
Thanks
- Walter3 years ago
Dropbox Community Moderator
Hey Rinconman, thanks for posting on our Community!
For starters, note that even though you can't completely opt out of this upgrade, you can keep postponing it until you're completely ready to move forward.
As for the advantage this offers, the new Dropbox Business organizes your team’s content into a consistent folder structure called the team space. Each user is also given an individual (and hidden) team member folder for their individual work.
The member folder always has the same name as the user and it’s the best place for users to keep work stuff that they don’t necessarily want to share with the entire team.
Even though the team member folder is inside the shared workspace, only that specific user can see or access its contents.
The member folder is also where things like saved screenshots will go, and will be the default location when users choose to “add to Dropbox” from other applications.Team admins will also have access to this folder via the "Sign-in as user" feature.
Shared folders and shared links to files shouldn't be affected by the upgrade at this point.
As for the folder paths you mention, you seem to got them correctly, but I can't be 100% sure without seeing the actual paths.
I hope this helps a tad and please let me know if you have any other questions.
- Rinconman3 years agoHelpful | Level 7
I got an email noting my account will be updated to the latest Dropbox for business. I have some questions.
I already postponed it but can I opt out?
- We really do no use team folders. I have only one team folder noted as a test folder and it is empty.
- Since we are not using team folders and each user just has their own folders, will that be the same as each user having personal folder on this new DB and all their subfolders will be there at the same subfolder locations?
- Who can see files in the personal folder? Just the user or also an admin?
- What happens to shared folders? Do they remain personal folders and remain shared to both internal and external users?
- Are share folders moved for each user and remain shared? I have shared folders to external users and they may have moved that folder to another location in their DB. I did the same with an internal user. Will the shared folder be in the same location in the users personal folders?
- What happens to shared links to files? Do they remain the same?
- What is the advantage of this upgrade?
- Is this upgrade Team Spaces?
On Mapping, I found this article.
https://help.dropbox.com/accounts-billing/plans-upgrades/upcoming-business-team-changes
The naming convention of the Dropbox folder will change from “Dropbox [team name]” to “[Team name] Dropbox”.
Right now, the DB Folder has a path like
C:\Users\john\Dropbox (TEAM)
Will the new one be this?
C:\Users\john\(TEAM) Dropbox
Each team member will now have their own personal folder called a team member folder. Will it look like this:
C:\Users\john\(TEAM) Dropbox\John
All other content, including shared folders, will be moved to each member’s team member folder.
We do not use Team Folders. I have one that is a test that only I am a member of
Existing team folders will move to the team space. Will the one team folder I have appear like this?
C:\Users\john\(TEAM) Dropbox\TEAM\Test
- Zondor3 years agoHelpful | Level 5
Unfortunately what you have shown wasn't in the email we got from Dropbox. Opting out for 30 days is also a not an option as this is critical for our LOB apps to function.
We simply wish to keep using Dropbox the way we always have, otherwise we will need to move to another product.
Seems crazy that even with our 14,000 yearly bill that no one is able to assist us.
- Rich3 years ago
Super User II
Zondor wrote:
Although not conveyed in the changes email, this has re-worked a number of shared folders structure from:
I haven't seen the content of the email but this change is described in the help article describing the upgrade, which I'm pretty certain is linked in the email (from other posts I've read).
Notes:
- The naming convention of the Dropbox folder will change from “Dropbox [team name]” to “[Team name] Dropbox”.
- Existing team folders will move to the team space:
- /[team name] Dropbox/[Team-name]’s shared workspace
- Each team member will now have their own personal folder called a team member folder:
- /[team name] Dropbox/[Team member’s name]
- All other content, including shared folders, will be moved to each member’s team member folder.
Also, while you could have delayed the upgrade for 30 days, I've seen no way to opt out of this change. This appears to be a change that Dropbox is making across the board, for all Business accounts, and there's likely no going back.
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