Forum Discussion

Selasetur I.'s avatar
Selasetur I.
New member | Level 1
11 years ago
Solved

Newest version lost!

We have a document that we work on every day. We have it on autosave so it saves automatically few times pr day. All of a sudden this morning it restores to a version from may 3rd and everything happ...
restore
  • Jane's avatar
    Jane
    8 years ago
    Hey dfcooke, I appreciate your swift update here; please accept my apologies for getting back to you in delay! 
     
    I understand the inconvenience this may have caused you, though you may keep in mind that sometimes software don’t play well with one another. If I were in your shoes, I’d keep an eye on progress (especially if I located any discrepancies) & from there, I’d check if I could narrow down the possible causes through trial & error. 
     
    Around this point, I’d suggest contacting our team as well, so as to examine a specific example through our Official Support Channel & cross-check our findings. 
     
    Last but not least, I’d be happy to follow-up with you if you need further clarifications or assistance with Dropbox, just keep me updated in your reply. Thanks again & I hope you have a great rest of the day ahead! 
     
    - Alex_jlm_sdd are you still experiencing any Dropbox-related issues? Please keep me updated on this correspondence & I'll make sure to look into the matter with you here! 
     
    [This thread is now closed due to inactivity. If you have a similar or new question, you can ask here]
C D.4's avatar
C D.4
New member | Level 1
11 years ago

Yes! I've had this happen twice - once with a Microsoft Excel file which was shared, and once with a Powerpoint file which wasn't. Lots of saves in both cases, but somehow all of the changes got lost (that's days of work in the first case - 'only' five solid hours of urgent work in the second). And yep, the only version on offer was the reverted one. Very upsetting and extremely inconvenient.

But one clue I have is that in the second case (and quite possibly the first), there had been a software crash. (The file was being edited by Powerpoint in Office 2011 for the Mac, and the file type was the older '.ppt'). And my thought afterwards was: maybe, as Microsoft Office does its autosaves in weird ways and then has to 'recover' the document after a crash, the temporary files that it uses to do it were NOT being saved on Dropbox, or at least something about Dropbox meant that they didn't get used in the file's recovery - so that Office couldn't/ didn't recover the file as it should, and instead Dropbox replaced it with the last 'healthy' version.

I would really appreciate somebody from Dropbox looking into this urgently, as I and my colleagues are now resorting to working offline on important Office files and then only copying them back to Dropbox after saving and quitting - which loses half the value of having Dropbox so seamless in the first place. (What's my subscription fee for, exactly?)

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!