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Selasetur I.'s avatar
Selasetur I.
New member | Level 1
11 years ago
Solved

Newest version lost!

We have a document that we work on every day. We have it on autosave so it saves automatically few times pr day. All of a sudden this morning it restores to a version from may 3rd and everything happ...
restore
  • Jane's avatar
    Jane
    8 years ago
    Hey dfcooke, I appreciate your swift update here; please accept my apologies for getting back to you in delay! 
     
    I understand the inconvenience this may have caused you, though you may keep in mind that sometimes software don’t play well with one another. If I were in your shoes, I’d keep an eye on progress (especially if I located any discrepancies) & from there, I’d check if I could narrow down the possible causes through trial & error. 
     
    Around this point, I’d suggest contacting our team as well, so as to examine a specific example through our Official Support Channel & cross-check our findings. 
     
    Last but not least, I’d be happy to follow-up with you if you need further clarifications or assistance with Dropbox, just keep me updated in your reply. Thanks again & I hope you have a great rest of the day ahead! 
     
    - Alex_jlm_sdd are you still experiencing any Dropbox-related issues? Please keep me updated on this correspondence & I'll make sure to look into the matter with you here! 
     
    [This thread is now closed due to inactivity. If you have a similar or new question, you can ask here]
seacloud's avatar
seacloud
Explorer | Level 4
8 years ago

did anybody hear back from dropbox on this yet, or find another solution? I'm having same problem.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
 
Hey seacloud, 
 
I’m here to work on that with you as closely as possible!
 
In order to make sure I’m sending over the most appropriate next steps, could you let me know whether the behavior is close to dianalee d.’s description? 
 
You may keep in mind that if the file in question is in a shared folder, it’s highly likely that one of your colleagues (or friends) has a synced computer running an application that’s using it, hence causing it to go back to the previous version (i.e. not saving the most recent changes). To check and see if another computer or person is accessing this file, you can look at the previous versions on your account online. 
 
Once you check there & see that it was accessed from an application on another computer, you can delete it off of that computer (or close the application that’s using it).
 
I hope this answers your question, though please keep me updated here in case you need further assistance. I hope you have a great rest of the day ahead! 
  • dfcooke's avatar
    dfcooke
    Helpful | Level 5
    8 years ago

    The same or very  similar thing just happened to me:

    A (very important) excel file that I edit and save dozens of times each month suddenly opens today as the Dec 1 2017 version, a loss of 6 weeks of work.  This reversion to an old version is seen in the synced local file and in my online account. Online, when I click "load older versions", I get "An error occurred while loading," and only the Dec 1 version is listed.  

    I'm running excel mac 2011 on a 2013 mac book pro.  The trigger seemed to be updating OSX from 10.9 (I think) to 10.13.2 today.  I didn't bother to back up files because all of my important files are on Dropbox where I *thought* they were safe.  This Dropbox Plus account syncs to 3 computers, although the folder containing this file (which is not shared) just syncs to 1 or 2 of these.  If it syncs to my work computer, I hope to be able to recover a quite recent version tomorrow when I go in and start that computer (disconnected from internet to prevent syncing).

    This is a file that I pretty much always have open.  FWIW, I have rebooted the computer multiple times since Dec 1, and this file automatically re-opened each time.  Word files and another excel file I've worked on regularly recently are unaffected by this problem.

    It's very important to me to (1) get this file back and (2) figure out what happened and/or how to prevent this so that I have reason to continue to use and trust Dropbox.

    Any help would be highly appreciated!

     

     

     

    • Alex_jlm_sdd's avatar
      Alex_jlm_sdd
      New member | Level 2
      8 years ago
      I have the exact same issue as above. What is the point of Dropbox if these issues persist?
      • dfcooke's avatar
        dfcooke
        Helpful | Level 5
        8 years ago

        Sorry it happened to you too!

        FYI, I think I probably need to shift the blame from dropbox to excel.  I checked a back-up version of the file on an external hard drive and it too had not been saved since Dec 1, 2017.  My best guess is that excel was not not saving even when I clicked save.  Alternatively it was saving to some temporary file that got wiped out when I upgraded my OS.  Theoretically excell should be autosaving to a temporary files (without me clicking "save") but I cannot find any such files.  I can find word autosave files, but not excel.    Perhaps a workaround would be saving-as a new file name once in a while?  I no longer trust excel.  

        Best of luck

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