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Selasetur I.'s avatar
Selasetur I.
New member | Level 1
11 years ago
Solved

Newest version lost!

We have a document that we work on every day. We have it on autosave so it saves automatically few times pr day. All of a sudden this morning it restores to a version from may 3rd and everything happ...
restore
  • Jane's avatar
    Jane
    8 years ago
    Hey dfcooke, I appreciate your swift update here; please accept my apologies for getting back to you in delay! 
     
    I understand the inconvenience this may have caused you, though you may keep in mind that sometimes software don’t play well with one another. If I were in your shoes, I’d keep an eye on progress (especially if I located any discrepancies) & from there, I’d check if I could narrow down the possible causes through trial & error. 
     
    Around this point, I’d suggest contacting our team as well, so as to examine a specific example through our Official Support Channel & cross-check our findings. 
     
    Last but not least, I’d be happy to follow-up with you if you need further clarifications or assistance with Dropbox, just keep me updated in your reply. Thanks again & I hope you have a great rest of the day ahead! 
     
    - Alex_jlm_sdd are you still experiencing any Dropbox-related issues? Please keep me updated on this correspondence & I'll make sure to look into the matter with you here! 
     
    [This thread is now closed due to inactivity. If you have a similar or new question, you can ask here]
dfcooke's avatar
dfcooke
Helpful | Level 5
8 years ago

Sorry it happened to you too!

FYI, I think I probably need to shift the blame from dropbox to excel.  I checked a back-up version of the file on an external hard drive and it too had not been saved since Dec 1, 2017.  My best guess is that excel was not not saving even when I clicked save.  Alternatively it was saving to some temporary file that got wiped out when I upgraded my OS.  Theoretically excell should be autosaving to a temporary files (without me clicking "save") but I cannot find any such files.  I can find word autosave files, but not excel.    Perhaps a workaround would be saving-as a new file name once in a while?  I no longer trust excel.  

Best of luck

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey dfcooke, I appreciate your swift update here; please accept my apologies for getting back to you in delay! 
 
I understand the inconvenience this may have caused you, though you may keep in mind that sometimes software don’t play well with one another. If I were in your shoes, I’d keep an eye on progress (especially if I located any discrepancies) & from there, I’d check if I could narrow down the possible causes through trial & error. 
 
Around this point, I’d suggest contacting our team as well, so as to examine a specific example through our Official Support Channel & cross-check our findings. 
 
Last but not least, I’d be happy to follow-up with you if you need further clarifications or assistance with Dropbox, just keep me updated in your reply. Thanks again & I hope you have a great rest of the day ahead! 
 
- Alex_jlm_sdd are you still experiencing any Dropbox-related issues? Please keep me updated on this correspondence & I'll make sure to look into the matter with you here! 
 
[This thread is now closed due to inactivity. If you have a similar or new question, you can ask here]

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