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TH58's avatar
TH58
New member | Level 2
2 months ago

One of my files was deleted while I wasn't using my Dropbox account and I can't recover it.

Question or Issue
Dropbox has 03-10-2025 at 22:01 (I was not online at that time) deleted a very important file and it is not to be found under deleted files.

How can I get it restored?

Delete
File access
restore

2 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Were you able to restore your deleted file after following my previous suggestions, TH58? 

    If not, I can look into this further.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Welcome to our Community, TH58, and thanks for your post. 

    Did you also check your Events page, besides your Deleted files? Does it mention what may have happened to your file and allow you to restore it from there? 

    If you can’t locate your file on that page either, I’d like to know whether this was a personal file of yours, or a shared one instead.

    Keep me posted for any updates.

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