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Forum Discussion

Piggy75's avatar
Piggy75
Helpful | Level 6
4 years ago
Solved

Photo albums disappeared

Hi Can somebody please help me as all my Albums not files have disappeared. I have hundreds of pictures stored in these albums and need them back? Look for to hearing back from people
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  • Walter's avatar
    Walter
    4 years ago

    Hey Martyn, sorry to jump in here, but I just want to clarify that we have recently made a change to the Dropbox Android mobile application that has removed the "Albums" from the Photos tab. This change didn’t remove photos or videos you’ve uploaded to the app. 

    You can still find your uploaded photos and videos in the Photos tab or at  dropbox.com/photos

    For this and more common fixes for the Android app, you can check out this Help Center article. 

    I hope this helps!
     

    Mod note: edited to update link in post [last update 2023]

Piggy75's avatar
Piggy75
Helpful | Level 6
4 years ago
Hi Walter

Thank you for your response about Albums.
I totally understand changes are made often to apps but Dropbox sent no information regarding changes so I have lost all my albums now!!
Not happy is a understatement!

Thanks
Martyn
Lels's avatar
Lels
Helpful | Level 6
4 years ago
I have also lost all of my albums! I spent month setting all of them up and sorting into events to quickly access and now they are all gone. No notice from Dropbox either of this change! How can I recover these albums????
  • Piggy75's avatar
    Piggy75
    Helpful | Level 6
    4 years ago
    Hi

    It's very frustrating and disappointing that there was no warning from Dropbox.Not sure you can retrieve them now...they say the pics are still stored but you would have to scroll all the way back through them....thats years of pics for my as had the stored room 2014!
    So angry with dropbox
    • snerses's avatar
      snerses
      Explorer | Level 4
      4 years ago

      I also just discovered that the Albums feature is gone.  What was the justification for removing them?  As others have noted here we spent HOURS AND HOURS organizing photos using Albums. When Dropbox announced this feature all of the tech sites highlighted what an amazing feature it was. So for it to silently disappear without giving us the option to export them or "migrate" them to a different structure is really negligent. Does anyone at Dropbox have a suggestion on how to recover or migrate the old Albums to the new folder structure or are the Albums gone forever? 

      • Lels's avatar
        Lels
        Helpful | Level 6
        4 years ago
        Would also appreciate Dropbox responding with some help.. they seem to be ignoring these requests for help and offer no explanation

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