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LiftingUnicorn's avatar
LiftingUnicorn
Helpful | Level 5
6 years ago

Photos uploading sideways

Portrait photos have today started uploading sideways. Has never done this before and was not like this yesterday. Today photos are sideways. Are these still a back up of original photo?
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Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey there Mood, thanks for checking in with us. 

I'd be more than happy to help look into this, I'll just need a bit more info:

  • Does this happen with photos you've manually uploaded or added via camera uploads? 
  • If you export a few photos to your mobile's storage, do they preview normally? 
  • Are they all the same file type by any chance? 

Let me know what you find - thanks!

herrsolera's avatar
herrsolera
New member | Level 2
6 years ago

This is happening to me as well. The issue is with mobile uploading on the app. Photos and videos used to appear in the proper orientation, photos and videos. However, something happened over the weekend, where vertical pictures are sideways and horizontal images taken with the volume on/off buttons on top (like a "typical" camera) are upside down.

I'm guessing Dropbox ran an update on the code that reads the photo metadata differently, but now it's messing up almost literally every single photo upload. Since neither the Dropbox app nor the browser version allow you to rotate pictures, this almost breaks the service for me.

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