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Forum Discussion
Pop up message asks if I want to move my file to "Deleted"
Hello, I have been using Dropbox to store my family trees for a number of years and within the last few weeks I have been receiving a constant 'pop up' which asks whether I want to move my file to '$...
Hi Nancy,
when I update information on my RootsMagic package I do so using the keyboard. The only time I drag items in is when Iâm adding photos and I havenât done that since the pop upâs began.
I do delete items from the trees but this is done by using the waste basket in RootsMagic and again using the keyboard. I open up the files from Dropbox and make changes and add information and then close the file in Dropbox.
I also have a Microsoft money package on Dropbox and I did just edit it and the pop up didnât appear.
It seems the problems are only occurring with the RootsMagic package and I donât know why because I have been using this package, backed up in Dropbox, virtually everyday without any problems. These pop ups have just appeared over the last couple of weeks.
i did contact RootsMagic about the problem and they suggested the issue laid with Dropbox. I have had RootsMagic for over 10 years so this problem is very new.
I do appreciate you trying to resolve this for me
Bob
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Robert511, most likely, as you mentioned the file is very large, that your OS needs to delete and recreate it immediately, instead of just editing the file, which is why you're getting this message.
Since the Dropbox app is only performing normally when it receives a command to delete, there isn't anything else we can suggest in this instance.
Thank you for your help, Iâll have a go at doing what you suggest.
Best wishes
Bob
