Re: 'Couldn't delete item' - I can't delete any folder or file or change how has access to anything

Oddly, after an hour it works. But shortly afterwards I get the error again.

Thanks for bringing this to our attention, tyeik. 

Can you please try to clear the cache of your main browser, and check for any pending updates that need to be installed/make sure you’re using the latest browser version? 

Also, it’d help if you restored your browser to its default settings and disabled any browser plugins.

Thanks, Nancy. I have cleared my cache. I do not have any add-ons. I do not have any pending updates. And I have reset the default settings. Moreover, I have tried to delete files on a completely different computer and have the same result.

It would appear to me that if I hit the error "There are too many files in one request. Please retry with fewer files." then I cannot delete anything else again for quite some time. Even if I try to delete a folder with 0 files inside of it.

Sorry to jump in, tyeik, but the error you mentioned, does it refer to a file request?

Hey tyeik, would you be able to send us a screenshot of the error, please? 

MeganI can provide a dropbox link to a video as well. But I would rather not post it here since it has some personal information in the file names I am trying to delete. Below are two screenshots, one of the error trying to delete a folder, the other when trying to delete a file.

HI tyeik, are these files in a team folder, shared folder or a private folder?

Have you tried contacting the support team already regarding this matter?

Jay  It looks like it used to be a team folder maybe at one time. I am not sure. But there are no team members shared in the parent or sub directories. This is in a business account. I have sent a request to support, waiting to hear back from them.

Could you provide me with the ticket ID in order to locate it on the system?

Jay

Ticket# 22725840

Thanks for the info, I can see you're already in contact with a support agent. They'll be able to assist with this from there on.