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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Re: My Dropbox account went over-quota, while syncing, and my folders are now empty.

Hi nat_b1, could you clarify some more details, like the approximate date of when you uploaded those files?

Were any of the folders you added the files to also shared folders?

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  • nat_b1's avatar
    nat_b1
    Explorer | Level 3
    6 months ago

    The last files were uploaded on June 10th.
    No, they were not shared folders.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Okay, so it has been almost 30 days since the last upload, which would be the version history for a Dropbox Basic plan. 

    As you're not seeing the missing files on the events or deleted files page, then there's a few possibilities as to why this might be the case:
     

    • The files are on another Dropbox account
    • The files were deleted outside of the 30 day period
    • The files were permanently deleted

    Are any of the above options a possibility for these files?

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