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nat_b1's avatar
nat_b1
Explorer | Level 3
5 months ago
Solved

My Dropbox account went over-quota, while syncing, and my folders are now empty.

Hi, I transferred multiple folders and files to my basic account, and everything appeared to sync correctly. However, once my storage limit was reached, I stopped seeing the files — the folders l...
File access
Storage space
sync
  • Jay's avatar
    Jay
    5 months ago

    If the account was over quota, then it means that any new files, or edits to files, wouldn't sync these changes to the Dropbox site, meaning that there would be no history for Dropbox to recover the files from.

    Since there doesn't appear to be any history in the system, likewise there wouldn't be any history for our team to recover files on our end.

nat_b1's avatar
nat_b1
Explorer | Level 3
5 months ago

Nothing on delete files.
Events - no deletions.

Is there a chance that somehow the files were added without the content (eventhough I remebering seeing them)?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hi nat_b1, could you clarify some more details, like the approximate date of when you uploaded those files?

Were any of the folders you added the files to also shared folders?

  • nat_b1's avatar
    nat_b1
    Explorer | Level 3
    5 months ago

    The last files were uploaded on June 10th.
    No, they were not shared folders.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Okay, so it has been almost 30 days since the last upload, which would be the version history for a Dropbox Basic plan. 

    As you're not seeing the missing files on the events or deleted files page, then there's a few possibilities as to why this might be the case:
     

    • The files are on another Dropbox account
    • The files were deleted outside of the 30 day period
    • The files were permanently deleted

    Are any of the above options a possibility for these files?

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