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robpet's avatar
robpet
Explorer | Level 4
2 years ago
Solved

I've deleted many files from my account, but I'm still over-quota.

I deleted a bunch of files but it still says I have over 7gb. That hasn't been updated and I can't use the scan feature because I'm over the limit

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Storage space
  • Nancy's avatar
    Nancy
    2 years ago

    Hi robpet, hope you’re doing well and thanks for your post. 

     

    Have you checked your Backups page here to make sure there aren’t any files taking up your Dropbox space?

     

    If that’s not the case, I’d like a screenshot of what you see at your Plan page here.

     

    Keep me updated.

2 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi robpet, hope you’re doing well and thanks for your post. 

     

    Have you checked your Backups page here to make sure there aren’t any files taking up your Dropbox space?

     

    If that’s not the case, I’d like a screenshot of what you see at your Plan page here.

     

    Keep me updated.

  • robpet's avatar
    robpet
    Explorer | Level 4
    2 years ago
    I didn’t know I had backups. Thanks for the info and fix!

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