Recent update of the desktop app not allowing me to see .clip thumbnails in file explorer

Hey Cream - thanks for bringing this to our attention.

Can you please clarify your computer's OS version and the version and status of the Dropbox desktop app as shown in your menu bar/system tray?

If you could send us a couple of screenshots to have a visual too, I'd appreciate it. 

Thank you. 

I'm on Windows 11, the status of Dropbox on my bar is Up to date. 

Version of Dropbox is 222.4.5042

Would you mind sending us a screenshot showing the issue, Cream?

Also, just to confirm, does the issue persist when the Dropbox app is closed?

As you can see here, the thumbnails no longer show what is in the file for this file type after the update. 

It persists even if Dropbox is closed, but if the files are not in dropbox folders (i.e. I drag them out of copy-paste them onto my desktop or any other non-dropbox folder), the thumbnails show perfectly fine. 

The above is showing both in the file explorer within clip studio, and the general Windows file explorer.

Thanks for the screenshot and the additional info, Cream.

If you create copies of these images within the Dropbox folder (both in the same folder or in a different one), does the issue still persist?

Yes, and I can do you one better. I copied the file while Dropbox was off and the thumbnail was fine. When I turned Dropbox back on and it synced, it broke just like all of the others.

Hey Cream, let me jump in here, too. 

I hope you haven’t mentioned this already and I’ve missed it, but are you having this issue with all files that are saved within your local Dropbox folder? Meaning, not just the files that you open with Clip Studio Paint, but all other files in other Dropbox subfolders, as well?

Other than that, there has been a new stable desktop app version released in the meantime; can you please make sure your Dropbox app is updated and let me know if the issue persists?

I only keep .clips and general image files on my dropbox really. Image file thumbnails work fine. It's only files that I open in clip studio (.clip) that do this. 

Wanted to say that I'm having this exact same problem with thumbnails as of last week or so - only Clip Studio files aren't showing the thumbnails in any synced folder. When the Dropbox app is closed (as suggested above), and I remove the file from the folder, then put it back in, it's visible as a thumbnail, with blue syncing logo, but as soon as the app is reopened and the file is synced, the thumbnail turns back into an icon instead. This makes navigating work files quite difficult.

Also, it seems the recent build broke saving (potentially only larger) Clip Studio files in synced folders within Dropbox as well. Dropbox attempts to save them before the files themselves are finished saving locally, and leaves behind a corrupted file, which breaks the Clip Studio file. You can "save as" an entirely new file, as the corruption happens within Dropbox, which will then sync correctly, but the leftover corrupted file remains and has to be deleted. And if you don't remember to "save as" a new file, you'll completely lose it.

I've installed the latest build you linked and it did not fix either issue. The only solution for now is to completely disable syncing, then re-enable syncing when not working.

Hey Soxadb - thanks for flagging this with us.

Just to clarify, does the issue persist if you pause syncing as well? 
If it does, please let us know and we'll reach out via email to instigate further. 

Same goes for you too Cream