Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Recent update of the desktop app not allowing me to see .clip thumbnails in File Explorer.
I use clip studio paint for work and I need to be able to see the thumbnails for the files to navigate them quickly.
By default windows allows me to do this and it has been that way for years, as well as when looking at them in the file explorer for the program.
Some big update went out for Dropbox recently, and how SPECIFICALLY in the dropbox folders I can no longer see my thumbnails.
They are not online-only. I have triple checked. They are simply not showing. When I paste them onto my desktop, lo and behold they show again. This is entirely on the fault of the recent Dropbox update and I don't know how to fix it. It has disrupted my workflow and has be looking into new backup options when I've been using Dropbox for almost 15 years.
Can someone please help?
34 Replies
Replies have been turned off for this discussion
Delete, didn't reply correctly in the thread
Yes, pausing syncing resolves both issues.
However, to fix the broken thumbnails, they still have to be removed to a non-synced folder (like to Desktop), then back to the original Dropbox folder
Are there any updates on this?
That reply was not to me, so I had no notification of it. Yes, I would like that, as the issue persists when the app is paused.
- Jay
Dropbox Community Moderator
Hi Cream, thanks for the info. In order to look into this matter in more detail, please contact the support team directly for them to investigate further.
Hi, I have the exact same problem. This is the only post that touches on this issue so pardon me for jumping into the conversation. Has this problem been resolved?
Hello, thanks for the reply. I'm not entirely sure, as I wasn't paying close attention to the updates. However, the problem started more than a week ago, which matches the creation date of the post. Before that, everything was working just fine.
