Forum Discussion

hhujix's avatar
hhujix
New member | Level 2
5 years ago
Solved

Recover files deleted more than 30 days ago

If I migrate to a paid plan, is it possible to recover deleted files for more than 30 days with the free account?
restore
  • Elixir's avatar
    Elixir
    5 years ago

    I am afraid, if the files were deleted when you were on basic/free plan, the deleted files would stay for 30 days. Upgrading to a paid plan later won't affect the length of history retaintion for the files that were previously deleted.  

hallyt74's avatar
hallyt74
Explorer | Level 3
4 years ago

Hi there,  

It would seem I have accidentally exceeded the size limit on my account.   Coincidentally, I seem to have lost access to a very important and legally required log book (excel spreadsheet).  Would this file have been removed by Dropbox? 

 

I can't find it in the 30 day history of deleted items, even though I am certain I have accessed the file more recently than that. 

 

I have upgraded my account to Dropbox professional to access up to 180 days deleted history, but my account is still only making 30 days available. 

 

Further, despite the Professional account allegedly including email and live chat support, I am unable to work out how to access this support. 

 

Can anyone help me?

 

Thanks, 

 

Tim

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Hi Tim

 

One of two things has happened - if it was deleted over 30 days ago then no, its impossible to recover. You'll need to use your other backup methods I'm afraid. 


OR if you were over quota syncing simply stops and so it wont actually be on Dropbox's servers - although it would be locally on your machines in the Dropbox folder. They should then start syncing to Dropbox once you upgrade, but, that would only be anything left in Dropbox - anything you removed out of the folder wouldnt (i.e. accidental deletion). 

 

www.dropbox.com/events will give some clues as to what has/has not happened. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!