Forum Discussion

SirPreiss's avatar
SirPreiss
New member | Level 2
12 months ago

Recovering deleted folder not possible + Support not reachable

Hello dear community, A week ago I created a folder that was also listed in my Dropbox Deleted page. When I restored it, I could only see some subfolders (not all), but no files. When I then tried ...
Dropbox Basic
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hi SirPreiss, thanks for bringing this to our attention.

 

Regarding support options, they vary depending upon your current plan. You can view all your available options when signed into your account on this page. 

 

Do you see the missing files on the events page?

 

This will help me to assist further!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

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