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blakeantes's avatar
blakeantes
New member | Level 2
1 year ago
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Recovering files from business account that was downgraded to a personal account.

I recently downgraded my business account to a personal account, thinking Dropbox would move all of my files to the downgraded personal account. It looks like the files from my business account were ...
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  • Megan's avatar
    Megan
    1 year ago

    I think I have a hunch as to what might be happening, blakeantes!

     

    To confirm, and then explain what might be the cause here, would you mind checking your sharing tab, to see if any of your previous Team folders are there, and have been removed? 

     

    You might see the ability to add them to your Dropbox account, if you have enough space. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey blakeantes, let's jump right into this! 

 

Is it possible that in the process of upgrading/downgrading; you created two different Dropbox accounts, by any chance? 

 

If you check your events page, what do you see there? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders. 

 

Let me know more, and we'll take it from there!

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