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Forum Discussion

hallgee's avatar
hallgee
Explorer | Level 3
2 years ago

Remove Dropbox Backup for my entire macOS machine.

After receiving the unwanted prompt during setup of Dropbox "Do you want to backup your entire computer," I accidentally hit the yes button, and had to wait while all my files were moved to a Dropbox...
Computer Backup
desktop
Dropbox Backup
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi hallgee, you should be able to attach your screenshots back to us by clicking the camera-like icon that looks like this:

 

As for phone Support, as you mentioned it's not available to non-Business users, I'm afraid. 

 

Also, if you access the app's preferences and specifically your Sync tab, you should be able to see where your Dropbox folder is located. 

 

This is where your Dropbox files should be located. 

hallgee's avatar
hallgee
Explorer | Level 3
2 years ago
I am unable to find this icon. I emailed you the photos.

Can you please connect me with a supervisor? This situation was created by your company’s confusing prompts during installation, so I take no responsibility. I do not wish to take a great deal of time solving this situation that was caused by your company’s attempt to get me to back up my entire machine—bad practice, so I need to talk to someone please.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi hallgee. currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

     

    Regarding support options, they vary depending upon your current plan. You can view all your available options when signed into your account on this page.

    • hallgee's avatar
      hallgee
      Explorer | Level 3
      2 years ago
      I reattach the images you asked for in another email. The descriptions are above. Let me know if you do not get them. I cannot find the link to attach images. I also include a command line listing of the directories and subdirectories. Thanks
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey hallgee, in order for us to see your screenshots, you’ll need to attach them in this Community thread, and not send them via email.

         

        Right before you post your reply on the forum, do you see a list of icons right above your message box? If yes, there’s a small camera icon there, that’ll allow you to upload them here (Megan also included what it looks like above).

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