Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Michel G.7's avatar
Michel G.7
Collaborator | Level 8
3 years ago
Solved

Time Machine can't find my Dropbox folder.

Hi,

Since "new Dropbox" (what a mess !) I don't find Dropbox folder in my Time Machine backup (Mac OS 13.4).

Of course it is located in Cloudstorage on my Mac, but I don't find this folder on my Time Machine backup.

Can you help ?

  • Hi Michel G.7, happy Monday, I hope you're doing well! 

     

    It sounds like this might be a recent change from Apple itself, not to store the Cloudstorage folders in Time Machine, but I think the best thing you can do is contact them, in order to know more about it. 

     

    Unfortunately, this is outside the scope of our support. 

     

    I hope this clarifies! 

5 Replies

Replies have been turned off for this discussion
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Michel G.7, happy Monday, I hope you're doing well! 

     

    It sounds like this might be a recent change from Apple itself, not to store the Cloudstorage folders in Time Machine, but I think the best thing you can do is contact them, in order to know more about it. 

     

    Unfortunately, this is outside the scope of our support. 

     

    I hope this clarifies! 

  • Jax1122's avatar
    Jax1122
    Explorer | Level 4
    3 years ago

    Mark, please help me find those papers that were supposed to be in the those folders everything came back on the new phone from the SIM card but the papers that were in those folders and they’re so important Mark I have to get them back there my bills my daughters pictures she died last year a lot of important papers in each folder that I can’t replace please help me find those papers that go in the folders

  • Jax1122's avatar
    Jax1122
    Explorer | Level 4
    3 years ago

    I already contacted Apple and Boost Moble which is my carrier and they said I had to call google because they at the far from underneath my Gmail account

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Jax1122, this seems to be a different issue to the original poster. Could you clarify what exactly has happened?

     

    Are you seeing anything in the deleted files page?

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!