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Forum Discussion
Remove Dropbox Backup for my entire macOS machine.
After receiving the unwanted prompt during setup of Dropbox "Do you want to backup your entire computer," I accidentally hit the yes button, and had to wait while all my files were moved to a Dropbox...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi hallgee. currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.
Regarding support options, they vary depending upon your current plan. You can view all your available options when signed into your account on this page.
I reattach the images you asked for in another email. The descriptions are above. Let me know if you do not get them. I cannot find the link to attach images. I also include a command line listing of the directories and subdirectories. Thanks
- Nancy
Hey hallgee, in order for us to see your screenshots, you’ll need to attach them in this Community thread, and not send them via email.
Right before you post your reply on the forum, do you see a list of icons right above your message box? If yes, there’s a small camera icon there, that’ll allow you to upload them here (Megan also included what it looks like above).
this is the directory listing:
The command line listing:
The empty finder contents:
I understand that there is a desktop directory in the dropbox_old directory that is hidden as it only shows in the command line.
I had to edit my reply in order to see the add imagery icon. It appears not to be visible when you are first creating a post. I apologize if I was irritable.
- Jay
Thanks for the images. The Dropbox (Old) folder would usually result from a different Dropbox account being linked to the computer, or an attempt to migrate to the new File Provider version of the app.
Seeing as the folder shows nothing in it, and yet is taking up disk space, could you access that folder again, like in your last image, and press Command + Shift + Period ( . ) in order to show any potential hidden files?
Greetings Jay,
This problem remains unsolved. Will you please contact me via email, as I have options I am considering, since I am unable to talk to a person at dropbox.
Thank you,
[removed per Community Guidelines]Hi Nancy, sorry to drag you into the middle of this. After all I have been through with this, all I need is for a technical support person to control my computer, and finally resolve this issue. I don’t want to talk openly about this issue because this is a public forum. Is there any chance you could email me privately? Thank you very much.
Gregory
[removed per Community Guidelines]- Nancy
No worries, hallgee; I’ve logged a ticket for you to look into this further.
Please note that, even in this case, we can’t have a screen-sharing session and I won’t be able to take any actions on your computer. However, I can check details on your Dropbox account and provide the next possible steps or gather more info, in case this needs to be sent to our specialists. If you’re OK with that, please reply to my email and we’ll go from there.
