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Forum Discussion

hallgee's avatar
hallgee
Explorer | Level 3
2 years ago

Remove Dropbox Backup for my entire macOS machine.

After receiving the unwanted prompt during setup of Dropbox "Do you want to backup your entire computer," I accidentally hit the yes button, and had to wait while all my files were moved to a Dropbox...
Computer Backup
desktop
Dropbox Backup
hallgee's avatar
hallgee
Explorer | Level 3
2 years ago

Hi Nancy, sorry to drag you into the middle of this. After all I have been through with this, all I need is for a technical support person to control my computer, and finally resolve this issue. I don’t want to talk openly about this issue because this is a public forum. Is there any chance you could email me privately? Thank you very much. 

Gregory 

[removed per Community Guidelines]

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

No worries, hallgee; I’ve logged a ticket for you to look into this further. 

 

Please note that, even in this case, we can’t have a screen-sharing session and I won’t be able to take any actions on your computer. However, I can check details on your Dropbox account and provide the next possible steps or gather more info, in case this needs to be sent to our specialists. If you’re OK with that, please reply to my email and we’ll go from there.

About Delete, edit, and organize

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