Forum Discussion

CMM27's avatar
CMM27
Explorer | Level 3
2 years ago

Reorganizing Files on Laptop - Dropbox Paper Files now Deleted

  Hi - pretty urgent issue here so I'll try to be thorough:   Today I spent some time reorganizing the files on my macbook, and as I planned to start using Dropbox for specific file/media types...
Delete
desktop
Dropbox Paper
restore
CMM27's avatar
CMM27
Explorer | Level 3
2 years ago

I did try that earlier, and again now, and I can confirm that does not work.

 

When the button is clicked, the dropdown appears. I start typing and nothing happens. There is no feedback in the GUI, the list of events does not filter or change at all, etc.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Were these Paper files owned by you, or were they created by other users? Were they in private or shared folders?

  • CMM27's avatar
    CMM27
    Explorer | Level 3
    2 years ago

    Created by me, private folders.

  • CMM27's avatar
    CMM27
    Explorer | Level 3
    2 years ago

    Jay Nancy Hannah any updates/thoughts here? As i said, if you provide a way to get in touch directly I can send over the files' IDs or URLs for someone to inspect on the backend.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey CMM27, can we actually send you an email, so we can investigate this internally at this point?

  • CMM27's avatar
    CMM27
    Explorer | Level 3
    2 years ago

    That would be great - the email on my account works, thanks!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, CMM27!

     

    I just emailed you, so I'll see you there.

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