Forum Discussion

MadsKB's avatar
MadsKB
New member | Level 2
3 years ago

Restore files deleted more than 30 days ago?

Hi all, I have a shared folder. Today it came to my attention that one of the team members managed do delete all the files about two months ago. Is there any way I can restore these file when I o...
Delete
restore
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Wouter_33, let's jump right into this! 

 

Unfortunately, files deleted more than 30 days ago can't be recovered. Even if you paid for an upgraded plan, the extra recovery time would only apply to files deleted after the upgrade. 

 

I hope this clarifies! 

Wouter_33's avatar
Wouter_33
New member | Level 2
3 years ago

Hi Megan,

 

thank you for your answer.

 

Does it any difference if the files metioned still show up in the "event list"? I can see that they were deleted at the end of June.

 

Best regards,

Wouter

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Wouter_33, I'm afraid no. 

     

    You should usually be able to see deleted files in your event list for up to 6 months.

    • Wouter_33's avatar
      Wouter_33
      New member | Level 2
      3 years ago

      Ok, but if they are still visible, how come they cannot be recovered?😣

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Wouter_33, the action is visible on your events page, however the backups we keep for safety can only be accessed for 30 days after the deletion. 

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