Forum Discussion

tim1889's avatar
tim1889
Explorer | Level 4
6 years ago
Solved

Restore files isn't working

I have tried this in both Edge and IE, on Windows 7 and 10. When I try and restore files and folders in the web interface, it says restoring but nothing happens. If I go back to the list of files th...
restore
Web
  • Daphne's avatar
    Daphne
    6 years ago

    Thanks for getting back to me here tim1889!

     

    If it was a large deletion then this could be why there was a delay when restoring them. It may be that the process took a while to complete on the back end.

     

    I'm glad to hear that you restored your files though. Please feel free to give me another nudge if you have any other questions.

     

    Cheers!

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hey tim1889, thanks for posting!

 

Since you've already tried using another web browser, can you let me know if you have the same behaviour with an incognito browsing window? What about after clearing the browser cache?

 

If you're still not able to restore them, can you please check what actions are reported for these files in your Events page here when they were deleted?

 

Let me know how it goes!

  • tim1889's avatar
    tim1889
    Explorer | Level 4
    6 years ago

    Thanks.

    I have an event saying the files were restored, but timed two hours after I posted my message about the restoration failure.

    It now looks like the files were restored but it took a very long time after restoration completed for them to appear. 

     

     

     

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Thanks for getting back to me here tim1889!

       

      If it was a large deletion then this could be why there was a delay when restoring them. It may be that the process took a while to complete on the back end.

       

      I'm glad to hear that you restored your files though. Please feel free to give me another nudge if you have any other questions.

       

      Cheers!

      • tim1889's avatar
        tim1889
        Explorer | Level 4
        6 years ago

        The odd thing is that is was only a few MB.

        Still all is well now.

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