Forum Discussion

tim1889's avatar
tim1889
Explorer | Level 4
6 years ago
Solved

Restore files isn't working

I have tried this in both Edge and IE, on Windows 7 and 10. When I try and restore files and folders in the web interface, it says restoring but nothing happens. If I go back to the list of files th...
restore
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  • Daphne's avatar
    Daphne
    6 years ago

    Thanks for getting back to me here tim1889!

     

    If it was a large deletion then this could be why there was a delay when restoring them. It may be that the process took a while to complete on the back end.

     

    I'm glad to hear that you restored your files though. Please feel free to give me another nudge if you have any other questions.

     

    Cheers!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi Laffi, did you delete the Dropbox folder or files inside it prior to quitting or uninstalling the Dropbox desktop application?

Laffi's avatar
Laffi
New member | Level 2
9 months ago

Backed up Dropbox folder to another hard disc, then deleted the folder.
I pushed the restore button in the page I got in the link in my E-mail. Not sure if it did anything.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Laffi, what does your events page show about this whole thing?

    • Laffi's avatar
      Laffi
      New member | Level 2
      9 months ago

      Okay, first and foremost. After installing Dropbox all my files was put back into my Private folder. After it had synched, I copied my backup folder into the Dropbox folder, but it didn't like that, so it resynched everything over again. After checking I could find every file that I originally had in the folder before I reinstalled Windows.

      For yesterday it says:
      -You added 3345 files -> Yesterday 3:59 PM
      -You deleted 3346 files -> Yesterday 3:59 PM
      -You added the app Dropbox Community Forum -> Yesterday 4:04

      Anyway. When I visit the link from my e-mail I got from you, the files no longer have any names. Only a spaceship icon.

      I'll guess that concludes my question, and that everything is back in place? Some of the files do have names though, but it doesn't look anything like yesterday.

      Thanks!
      Laffi

      P.S Originally it said 3900 files were deleted, and my backup folder is a few 100 MB bigger. Not sure what would be missing anyhow, but Dropbox would not accept those extra files just dropped in.

       

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