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Forum Discussion
injust
4 years agoExplorer | Level 3
Restoring previous version of a file not working
I require technical support from Dropbox. I have three files in my Dropbox that I initially uploaded in August 2021. In July 2022, I overwrote them by uploading new files with the same names. I r...
MaldroidDev
3 years agoExplorer | Level 3
It seems obvious to me the problem, but perhaps I could be mistaken. I made changes to a file, which now has a version history. I accessed the version history of said file and selected the option to restore the previous version. Although I received a message confirming the successful restoration, the file remains in its modified state. I attempted this process on different browsers and even on my mobile device to narrow down the issue, but the problem persists despite my troubleshooting efforts. Consequently, I have reached the conclusion that the issue lies with Dropbox's functionality.
Megan
Dropbox Community Moderator
3 years agoHi MaldroidDev, let's jump right into this!
It might sound trivial, but is there a chance that the version of the file that you chose to restore, is the same as the current one? Do you see any difference in the size of the two file versions?
Keep me posted!
- MaldroidDev3 years agoExplorer | Level 3
[redacted]
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